What are the responsibilities and job description for the Service Advisor - Tom Wood Volkswagen position at Tom Wood Inc.?
Tom Wood Volkswagen located in Indianapolis, Indiana is looking for a full-time, top-performing individual to join our team as a Service Advisor! The ideal candidate is someone who possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians.
Responsibilities:
- Meet or exceed dealership objectives and goals for the service department.
- Advise customers about necessary services for routine maintenance.
- Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
- Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.
- Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
- Make sure each vehicle is paid in full before releasing the vehicle.
- Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
- Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
- Handle telephone inquiries regarding appointments and work in process, as well as complaints.
- Inform the service manager of any potential problems or upset guests.
Qualifications:
- Previous service advisor experience
- Excellent communication and customer service skills
- Must be professional at all times and be calm under pressure
- Good organization and computer skills
- REQUIRED- Valid driver license with a clean driving history
Benefits:
- PTO & Vacation
- Paid Holidays
- Medical
- Dental
- Vision
- 401k with Company Match
- Life
- Disability
- Training
- Tuition Reimbursement
- Service Awards
- Career Advancement
- Wisely & DailyPay
About Tom Wood Group
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Uncompromising Integrity, Sincere Desire to Help Others
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.
