What are the responsibilities and job description for the Customer Service Rep. position at Tom Wood Inc.?
Customer Service Agent (CSA)
Location: SIXT Rent a Car – Cincinnati/Northern Kentucky International Airport (CVG)
Company: Tom Wood Group
Pay: $17.00/hour
Employment Type: Full-Time
Available Schedules
Schedule 1: Sunday – Thursday | 7:00 AM – 3:00 PM
Schedule 2: Tuesday – Saturday | 10:00 AM – 6:00 PM
Some scheduling flexibility available. Must have at least one weekend day open.
Job Summary
SIXT Rent a Car, operated by the Tom Wood Group, is hiring a Customer Service Agent (CSA) at the Cincinnati/Northern Kentucky International Airport (CVG). The CSA plays a vital role in creating a positive rental experience by providing friendly, efficient, and professional service to every customer. You’ll assist customers with vehicle check-ins and return, answer questions, and ensure smooth daily operations.
Key Responsibilities
Greet customers in a professional and friendly manner
Assist customers with vehicle returns, rental questions, and billing inquiries
Inspect vehicles for cleanliness, fuel levels, and damage
Process rental agreements, payments, and documentation accurately
Coordinate with the cleaning and maintenance teams to prepare vehicles for the next rental
Provide accurate information on rental policies, procedures, and vehicle options
Support team members and help maintain smooth operations
Follow all safety, cleanliness, and compliance standards
Qualifications
Excellent communication and customer service skills
Positive, outgoing, and team-oriented attitude
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Previous customer service or rental experience preferred
Valid driver’s license and clean driving record required
Compensation & Benefits
Hourly Pay: $17.00/hour
Full-Time Benefits Include:
Paid Time Off (PTO) & Paid Holidays
Medical, Dental, and Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Tuition Reimbursement
Career Development & Training Opportunities
Service Awards
Wisely & DailyPay options for early access to wages
About Tom Wood Group
The Tom Wood Group is a family-owned and locally operated company with over 50 years of success in the automotive and transportation industries. With locations throughout the Midwest and in New Zealand, our mission is to deliver quality, service, and opportunity to every customer and employee.
Core Values:
Humbly Confident
Passionately Driven
Sincere Desire to Help Others
Uncompromising Integrity
Pre-Employment Requirements
Employment is contingent upon successful completion of:
Criminal background check
Motor vehicle record review
Drug screening
Employment eligibility verification
Tom Wood Group is an Equal Opportunity Employer.
Salary : $17
