What are the responsibilities and job description for the Sales Manager position at Tom Wood Automotive?
Tom Wood Volkswagen - 96th Street | Carmel, IN
Position Summary
Tom Wood Volkswagen is seeking an experienced, results-oriented Sales Manager to lead our sales team at our 96th Street dealership in Carmel, IN. This is a hands-on leadership role responsible for driving sales performance, developing talent, and delivering an exceptional customer experience.
The ideal candidate is a proven automotive leader who enjoys coaching, desking deals, building customer relationships, and creating a culture of accountability and success. As a member of the dealership leadership team, you'll work closely with the General Manager and Finance team to achieve sales objectives while maintaining the high standards our customers expect from the Tom Wood brand.
Key Responsibilities
Tom Wood Group has proudly served Indiana communities for more than 50 years as a family-owned organization committed to developing great people and delivering outstanding customer experiences.
At Tom Wood Volkswagen, you'll have the opportunity to lead a respected dealership backed by a strong reputation, supportive leadership, and opportunities for continued career growth throughout the Tom Wood organization.
What We Offer
Everything we do is guided by our values:
All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, Social Security verification, and drug screening.
Tom Wood Group is proud to be an Equal Opportunity Employer.
Position Summary
Tom Wood Volkswagen is seeking an experienced, results-oriented Sales Manager to lead our sales team at our 96th Street dealership in Carmel, IN. This is a hands-on leadership role responsible for driving sales performance, developing talent, and delivering an exceptional customer experience.
The ideal candidate is a proven automotive leader who enjoys coaching, desking deals, building customer relationships, and creating a culture of accountability and success. As a member of the dealership leadership team, you'll work closely with the General Manager and Finance team to achieve sales objectives while maintaining the high standards our customers expect from the Tom Wood brand.
Key Responsibilities
- Lead, coach, and develop a high-performing sales team focused on customer satisfaction and sales excellence.
- Desk deals, structure transactions, and assist sales consultants throughout the sales process.
- Partner with dealership leadership to achieve monthly and annual sales, gross profit, and CSI objectives.
- Recruit, mentor, and develop future sales leaders within the organization.
- Monitor dealership performance, conversion rates, and key sales metrics to drive continuous improvement.
- Ensure outstanding customer experiences while maintaining strong manufacturer and dealership CSI scores.
- Assist with new and pre-owned inventory management, pricing strategy, merchandising, and vehicle turn.
- Maintain compliance with Volkswagen programs, dealership policies, and ethical sales practices.
- Foster a positive, energetic showroom culture centered around teamwork, accountability, and professionalism.
- Maintain a visible leadership presence on the showroom floor and support the team during peak business hours.
- Consistently achieving monthly and annual sales objectives.
- Strong customer satisfaction and retention results.
- High-performing, engaged sales team with low turnover.
- Profitable deal structures and sound inventory management.
- Successful coaching and development of future dealership leaders.
- Positive, collaborative dealership culture built on accountability and performance.
- Minimum of 3 years of automotive sales management or leadership experience.
- Proven success in a high-volume dealership environment.
- Strong desking, negotiation, closing, and CRM management skills.
- Demonstrated ability to coach, motivate, and hold a sales team accountable.
- Strong financial acumen with experience managing gross profit and dealership performance metrics.
- Excellent communication, leadership, and customer service skills.
- Valid driver's license with an acceptable driving record.
Tom Wood Group has proudly served Indiana communities for more than 50 years as a family-owned organization committed to developing great people and delivering outstanding customer experiences.
At Tom Wood Volkswagen, you'll have the opportunity to lead a respected dealership backed by a strong reputation, supportive leadership, and opportunities for continued career growth throughout the Tom Wood organization.
What We Offer
- Competitive compensation with performance-based incentives
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing leadership training and professional development
- Career advancement opportunities across the Tom Wood Group
- Employee discounts on vehicles, parts, and service
- Supportive, team-oriented culture focused on long-term success
Everything we do is guided by our values:
- Humbly Confident
- Passionately Driven
- Sincere Desire to Help Others
- Uncompromising Integrity
All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, Social Security verification, and drug screening.
Tom Wood Group is proud to be an Equal Opportunity Employer.