What are the responsibilities and job description for the Guest Satisfaction Lead position at Tom Wood Automotive?
Tom Wood Volkswagen Noblesville is looking for a Guest Satisfaction Lead to join our team. The ideal candidate will be self-motivated and highly organized to support daily dealership operations while maintaining a clean, organized, and customer-focused environment. Lead by example in guest experience, sense of urgency, and cleanliness.
Daily Responsibilities:
Greet guests and support service advisors
Schedule appointments as needed
Call and confirm next day's appointments.
Maintain cleanliness of lot, service drive, and customer areas
Manage vehicle flow (parking and pull-ups)
Ensure vehicles are washed when appropriate
Maintain shuttle readiness (clean and fueled)
Communicate with team regarding tasks and runs
Weekly Responsibilities:
Check water softener salt levels
Refill fuel cans
Remove scrap metal
Clean dumpster area
Inspect car wash and supplies
Check oil tank batteries
Leadership Expectations:
Set the standard for professionalism and urgency
Take ownership of guest experience
Support and guide team members
Proactively identify and solve problems
Communicate clearly with all departments
Performance Metrics (Key Performance Index (KPIs):
Maintain CSI (Customer Service Index) at or above benchmark
Achieve 95% positive survey responses
Maintain 4.5 star online rating
Ensure 100% task completion
Zero missed critical responsibilities
Qualifications:
Strong work ethic and attention to detail
Guest-first mindset
Strong communication skills
Leadership mentality
Required-valid driver’s license with a clean driving record
Benefits:
PTO & Vacation
Paid Holidays
Medical
Dental
Vision
401k with Company Match
Life
Disability
Training
Tuition Reimbursement
Service Awards
Career Advancement
Wisely & DailyPay
About Tom Wood Group
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.
Daily Responsibilities:
Greet guests and support service advisors
Schedule appointments as needed
Call and confirm next day's appointments.
Maintain cleanliness of lot, service drive, and customer areas
Manage vehicle flow (parking and pull-ups)
Ensure vehicles are washed when appropriate
Maintain shuttle readiness (clean and fueled)
Communicate with team regarding tasks and runs
Weekly Responsibilities:
Check water softener salt levels
Refill fuel cans
Remove scrap metal
Clean dumpster area
Inspect car wash and supplies
Check oil tank batteries
Leadership Expectations:
Set the standard for professionalism and urgency
Take ownership of guest experience
Support and guide team members
Proactively identify and solve problems
Communicate clearly with all departments
Performance Metrics (Key Performance Index (KPIs):
Maintain CSI (Customer Service Index) at or above benchmark
Achieve 95% positive survey responses
Maintain 4.5 star online rating
Ensure 100% task completion
Zero missed critical responsibilities
Qualifications:
Strong work ethic and attention to detail
Guest-first mindset
Strong communication skills
Leadership mentality
Required-valid driver’s license with a clean driving record
Benefits:
PTO & Vacation
Paid Holidays
Medical
Dental
Vision
401k with Company Match
Life
Disability
Training
Tuition Reimbursement
Service Awards
Career Advancement
Wisely & DailyPay
About Tom Wood Group
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.
Salary : $20 - $22