What are the responsibilities and job description for the Store Director position at Tom Thumb Supermarket?
DUTIES AND RESPONSIBILITIES Leadership
- Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service; responsible for total store CSI and customer resolutions.
- Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions.
- Answer and respond to incoming calls; resolve customer grievances and close the loop between customer and employee relations.
- Oversee total store operations: implement merchandising, operating, and sales initiatives; drive sales, achieve gross profit, and manage expenses.
- Plan daily operations and monitor production processes for compliance and profitability.
- Communicate with Operations Specialists for support on sales, promotions, and division programs.
- Communicate company goals, objectives, policies, and procedures to department managers and employees; ensure compliance and set expectations.
- Meet weekly with department heads to review ads, sales plans, and promotions; ensure alternate manager conducts meetings in absence.
- Create and maintain positive community relations; develop communication channels with vendors, manufacturers, and corporate personnel; monitor market trends and competitors.
- Maintain rapport with vendors and warehouse.
- Operate computer software and electronic ordering devices; requires basic knowledge of Excel, Word, PowerPoint, and Email.
- Implement and communicate company safety and health initiatives; emphasize compliance in all work practices.
- Maintain integrity in food safety and sanitation; ensure compliance across all departments.
- Solely responsible for food safety and sanitation within the store.
- Ensure compliance with Food Safety, HIPAA, COBC, Meat Grinding Log, Texas Workplace Benefits Plan, Food Handlers Manager, and other company/state requirements.
- Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.
- Enforce proper code dating for all products.
- Ensure compliance with scheduling initiatives, wage/payroll guidelines, Time Clock Policy, benefit plans, grooming standards, child labor laws, and other employment laws.
- Maintain accurate records consistent with law and retention policies.
- Review and approve department schedules to ensure appropriate staffing.
- Maintain good store conditions, product quality, rotation, labeling standards, and code date compliance; conduct daily inspections and coach employees.
- Operate related equipment (pallet jack, hand truck, knives, safety cutters, Sterilox machine).
- Implement emergency procedures for equipment/software malfunctions.
- Ensure proper temperature levels for products; comply with labeling laws and regulations.
- Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, stock and rotate product; adhere to temperature and packaging guidelines.
- Accountable for staffing, recruiting, hiring, and training; evaluate performance and make personnel decisions (promotion, termination, discipline).
- Conduct formal evaluations per Division guidelines; identify training needs and ensure completion.
- Resolve employee relations issues (discrimination, harassment, off-the-clock work) with HR guidance; maintain positive morale.
- Safeguard confidentiality of employees, store sales, and company information.
- Provide clear guidance and instruction to managers, supervisors, and associates.
- Ensure compliance with cash handling, sales accounting, safe procedures, and asset protection.
- Control shrink; maintain inventory levels per Division guidelines.
- Develop operating budgets; control operating, maintenance, expense, and supply costs.
- Process and complete required reports and paperwork; understand P&L and other store reports.
- Prepare sales and inventory reports; conduct physical inventory every 4 weeks; ensure accurate inventory of merchandise, supplies, and equipment.
- Oversee reclamation processing; maintain orderly backroom and department conditions.
- Recommend equipment/building improvements or repairs to District Manager.
- Ensure merchandise is priced and displayed correctly; maintain clean shelves.
- Perform all duties safely, accurately, and with integrity; treat employees fairly and respectfully.
- Perform other necessary and required duties.