What are the responsibilities and job description for the Service Operations Assistant position at Tom Thumb Supermarket?
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Summary
The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development, and daily store execution. This position helps ensure exceptional customer service, efficient checkout operations, labor productivity, and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant serves as a member of the store leadership team and assumes leadership responsibilities when assigned.
Key Responsibilities Customer Service & Store Experience
We Also Provide a Variety Of Benefits Including
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Summary
The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development, and daily store execution. This position helps ensure exceptional customer service, efficient checkout operations, labor productivity, and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant serves as a member of the store leadership team and assumes leadership responsibilities when assigned.
Key Responsibilities Customer Service & Store Experience
- Promote a customer-first culture and ensure outstanding customer service throughout the store.
- Assist in resolving customer concerns, complaints, and service recovery situations in a professional and timely manner.
- Monitor customer service levels and support initiatives that enhance the shopping experience.
- Ensure front-end areas remain clean, organized, and welcoming.
- Serve as a role model for customer engagement and service excellence.
- Assist in overseeing cashiering, courtesy clerk, self-checkout, and customer service desk operations.
- Support efficient customer flow and minimize checkout wait times.
- Monitor front-end productivity and service performance throughout the day.
- Ensure compliance with cash handling procedures, register accountability, and operational standards.
- Assist in executing promotions, loyalty programs, and company service initiatives.
- Help maintain coverage levels that support business needs and service goals.
- Support daily Drive Up & Go operations to ensure timely and accurate order fulfillment.
- Monitor order accuracy, productivity, and customer satisfaction metrics.
- Assist with training and coaching associates on fulfillment and pickup procedures.
- Help maintain organization and efficiency in staging and pickup areas.
- Support growth in digital sales through operational excellence and customer satisfaction.
- Provide direction, coaching, and support to front-end and service associates.
- Assist with training, onboarding, and development of new employees.
- Reinforce company policies, procedures, and customer service standards.
- Promote teamwork, accountability, and a positive work environment.
- Support leadership efforts to develop future leaders within the organization.
- Assist with labor deployment, productivity monitoring, and scheduling support.
- Help ensure operational readiness for promotions, holidays, and special events.
- Monitor department conditions and identify opportunities for process improvement.
- Support cash office procedures and operational compliance as assigned.
- Communicate operational priorities and expectations effectively to associates.
- Promote a safe working environment for associates and customers.
- Ensure compliance with company policies, procedures, and safety standards.
- Assist with incident reporting and follow-up procedures.
- Support completion of required training and compliance programs.
- Maintain confidentiality of customer, associate, and company information.
- Serve as manager-in-charge when assigned.
- Support store leadership in achieving operational and customer service goals.
- Participate in store meetings, training sessions, and planning activities.
- Assist with execution of company initiatives and strategic priorities.
- Foster collaboration among departments to improve store performance and customer satisfaction.
- High school diploma or equivalent.
- Previous retail, customer service, or grocery experience preferred.
- Previous leadership or supervisory experience preferred.
- Strong customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational, problem-solving, and decision-making abilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Ability to bend, stoop, reach, kneel, and perform repetitive motions throughout the workday.
- Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
- Ability to move throughout all areas of the store safely and efficiently.
- Ability to work in a dynamic environment with changing priorities.
- Customer focus
- Leadership and team development
- Front-end operations knowledge
- Drive Up & Go operations
- Communication and interpersonal skills
- Labor and productivity awareness
- Problem-solving and decision-making
- Organization and attention to detail
- Accountability and dependability
- Adaptability and teamwork
We Also Provide a Variety Of Benefits Including
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve