GM/HBC Manager

Position Purpose

The GM/HBC Manager is responsible for leading the day-to-day operations of the General Merchandise and Health & Beauty Care departments to deliver strong sales, gross profit results, and exceptional customer service. This role ensures effective merchandising, inventory control, labor management, and associate development while maintaining compliance with company standards and operational expectations.

Key Responsibilities

• Lead execution of merchandising, pricing, and promotional plans for GM and HBC departments.
• Drive sales growth, gross profit, and inventory turnover while controlling shrink and expenses.
• Ensure departments are clean, well-organized, fully stocked, and visually appealing at all times.
• Maintain planograms, shelf standards, signage, and display compliance.
• Manage inventory levels through accurate ordering, forecasting, and stock rotation.
• Monitor department performance using sales, gross margin, shrink, and labor metrics; take corrective action as needed.
• Recruit, train, coach, and develop department associates to build strong, service-focused teams.
• Create and manage associate schedules to meet business needs while controlling labor costs.
• Provide ongoing feedback, performance evaluations, and corrective action when necessary.
• Maintain compliance with safety, operational, and company policy standards.
• Partner with Store Director, Assistant Store Director, and support teams to achieve overall store objectives.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Support and execute company programs, initiatives, and seasonal transitions.
• Perform additional duties as assigned by store leadership.
  
  

People Responsibilities

• Direct: GM/HBC department associates
• Indirect: Supports cross-department collaboration within the store
  
  

Scope

• GM and Health & Beauty Care departments
• Sales, gross profit, labor, inventory, and shrink performance
  
  

Knowledge, Skills, and Experience

Education And Experience

• High school diploma or equivalent required; additional education preferred.
• Prior retail management experience required; GM or HBC experience strongly preferred.
• Grocery, mass retail, or general merchandise background desired.
  
  

Skills And Competencies

• Strong understanding of retail merchandising and inventory management.
• Working knowledge of sales, gross margin, labor controls, and shrink reduction.
• Proven leadership and team development skills.
• Ability to analyze performance data and drive results through action plans.
• Strong organizational, time management, and prioritization skills.
• Effective written, verbal, and interpersonal communication skills.
• Ability to work independently and collaborate with store leadership.
• Proficient with retail systems and standard business software.
  
  

Travel Requirements

• Minimal travel; limited to training or business meetings as required.
  
  

Physical Environment

• Work is performed primarily in a retail store environment.
• Extended periods of standing, walking, bending, lifting, and reaching.
• Regular use of handheld devices, computers, and standard store equipment.