What are the responsibilities and job description for the Body Shop Advisor position at Tom Nehl Truck Company?
For over 60 years, three generations have led Tom Nehl Truck Company, from a single store dealership into our current network of 5 dealership locations proudly representing Freightliner and Western Star and Volvo trucks in North Florida and South Georgia. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit tomnehl.com.
Position Responsibilities
- Estimates must be accurate and should be completed within 48 hours of contact. Department estimates must be verified to match insurance appraiser estimates; any discrepancies must be resolved prior to dispatching job to the shop or shop foreman.
- Service existing accounts and communicate with clients to provide leads for additional business.
- Discuss use and features of various services.
- Verify credit status of all customers before starting any work.
- Visit assigned accounts soliciting maintenance and repair business.
- Communicate supplements to customers and insurance companies on the same business day as written.
- Coordinate with insurance adjusters and wrecker operations.
- Communicate with and update customers daily via service link during the repair process. Estimators are required to follow every job from start to finish, review final billing, and secure before and after photographs of work performed.
- Consult with management regarding new procedures and equipment in the industry.
- Document and update all customer and insurance company information on file.
Qualifications
- High school diploma or general education degree (GED).
- 12 months of related work experience in a similar position is preferred.
- Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
- Personal computer hardware/software knowledge and skills. Proficiency with related hardware/software systems as needed to fully execute the duties required.
Work Environment
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, reach with arms and/or hands, climb, or balance. The employee is occasionally required to walk, stoop, kneel, crouch, or crawl. One must be able to regularly lift and/or move up to 75 pounds in a safe manner.
Tom Nehl Truck Company. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status. We are a drug-free workplace.