DocumentPower Product Success Manager

Purpose of this Position: The primary objective is to ensure that McLeod Software generates maximum revenue from the DocumentPower and Logix Solutions product lines. To achieve this, the Product Success Manager will be responsible for a mix of sales, marketing and product-related activities, including, but not limited to, the responsibilities defined below.

Essential Duties and Responsibilities:

• As a subject matter expert, support the entire sales team (NB, UPG, IS, and ECS) on an as needed basis in their efforts to promote and sell DocumentPower, Logix Solutions, and imaging interfaces—both remotely and onsite, as needed. Present the products by clearly communicating their purpose, the problems they solve, and effectively conveying sales messaging.
• Prepare for and participate in our annual Users Conference as a coordinator and participant for product, education, showcase, and idea exchange sessions for the DocumentPower and Logix Solutions product lines. Participate in and coordinate coverage for the DocumentPower/Logix Solutions sales booths.  May be called upon to participate in private prospect, customer or vendor partner meetings during the conference.
• Prepare for and lead the BPA Conference as the main subject matter expert. Organize the event’s content for presentation with topics based on sales interest and market trends. Work with all customer presenters to assist with their presentations and provide additional support as needed while engaging the Imaging Product team for assistance to ensure a successful event. Monitor and report on sales performance from conference attendees.
• Represent McLeod and the DocumentPower/Logix Solutions product lines at industry and state conferences as needed. Historically, these have included TCA, TIA, NPTC, and ATA.
• Prepare and present relevant updates about DocumentPower or Logix Solutions at McLeod’s bi-annual sales conferences.
• Prepare and present relevant updates about DocumentPower or Logix Solutions at McLeod’s bi-annual sales conferences.
• Design and deliver ongoing training programs for new hires and underperforming sales team members.
• Serve as the liaison between the customer and our imaging product development group for new product ideas that will complement our existing Logix Solutions product family and solve common business challenges for the industry. Work closely with McLeod’s marketing group to craft messaging and product data sheets and identify customers to conduct case studies and create white papers.
• Present New Product and Request Pricing Approval. Prepare and present business cases to McLeod’s executive team, including market opportunity, BETA testing results, competitive analysis, and justification for proposed pricing. Ensure market readiness for new products with technical and functional requirements documentation.
• Identify, document, and propose resolutions for sales-identified issues or deficiencies in existing products to ensure our Logix Solutions remain at a competitive advantage versus other vendors who offer similar solutions.
• Prepare and present monthly reports on sales figures and trends to the Imaging team executives.

Competencies:

• Ability to work independently, as a member of a team and leveraging external resources as needed.
• Experience in the transportation or logistics industry, specifically with transportation management systems (TMS), document management software, business process automation (BPA) and/or workflow processes.
• Skilled in developing polished, effective presentations
• Excels at engaging audiences and presenting information effectively
• Ability to work independently, as a member of a team and leveraging external resources as needed.
• Ability to quickly learn and retain complex concepts, through self-directed and instructor-led training.
• Proven ability to communicate technical information coherently, both verbally and in writing, to internal and external customers, maintaining a customer focused, friendly attitude.
• Proven ability to build relationships and work effectively and confidently at all levels of an organization, including interaction with senior management.
• Ability to work a flexible schedule as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.