What are the responsibilities and job description for the Account Manager - Software Support position at Tom McLeod Software Corporation?
We’re looking for an Account Manager who thrives at the intersection of customer relationships and technical problem-solving. In this role, you’ll serve as the primary advocate for McLeod’s customers ensuring they receive timely support and solutions.
You’ll collaborate closely with internal support teams, guide customers through challenges while build long-term relationships.
What You’ll Do
- Act as the primary point of contact for customer support-related needs
- Build and maintain strong, long-term relationships with assigned customers
- Own and maintain accurate customer profiles and account details
- Partner with internal teams during billing reviews to help resolve billing issues
- Monitor support cases and escalate unresolved issues to management as needed
- Provide queue coverage during core business hours to ensure consistent customer support
- Mentor and train fellow team members, sharing knowledge and best practices
- Continuously grow your technical knowledge and skill set, especially related to McLeod Software
What You Bring
- 4 years of experience providing technical support to end users (hardware and/or software)
- Intermediate proficiency with Microsoft Office Suite
- Strong communication skills and a customer-first mindset
- Ability to manage multiple priorities while staying organized and responsive
Nice to Have
- Working knowledge of the transportation industry
- Experience with database management systems
- Bachelor’s degree