Join the Tom Kadlec Team as a Service Advisor!

Since 1979, Tom Kadlec has proudly served the Rochester community. We exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a driven and customer-focused Service Advisor to join our growing team!

If you thrive in a fast-paced, people-first environment and are ready to build a long-term career with a company that invests in your growth, this is the opportunity for you.

Pay Range: $50,000–$80,000/year (competitive base performance rewards)

What You’ll Do

• Welcome and assist customers with professionalism and warmth.

• Gather vehicle information and listen carefully to customer concerns.

• Recommend maintenance & repairs based on vehicle age, mileage, and history.

• Prepare accurate estimates for parts and labor.

• Keep customers informed with timely updates throughout the repair process.

• Ensure repair orders and invoices are accurate and transparent.

• Explain completed work and charges clearly to customers.

What We’re Looking For

• A people-first mindset with honesty and transparency.

• Energy, positivty, and a customer service–driven attitude.

• Strong communication and organizational skills.

• A team player who takes ownership and thrives in a fast-paced environment.

• Previous customer service or auto industry experience preferred (but not required—we’ll train the right person!).

• Valid driver’s license required.

Why You’ll Love Working Here

• 401(k) with Company Match – Traditional & Roth options

• Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance

• Comprehensive Insurance Coverage – Including medical, dental, and vision plans

• Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones

• Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball

• Critical Illness & Accident Insurance – Additional protection when you need it most

• Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs

• 24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)

• Employee Discounts – Save on vehicles, service, and parts

• Financial Planning Resources 

• Supportive, Experienced Management – Work with professionals who care about your success

• Positive Team Culture – Clean, friendly, and collaborative work environment

• Paid, Hands-On Training – Learn and grow with industry-leading training and support

• Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure

• Opportunities to Advance – A place to build your career and grow with us
• Closed on Sundays – Dedicated time off for rest and family

Salary : $50,000 - $80,000