What are the responsibilities and job description for the Administrative Assistant - Sales position at Tom James Company?
At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.
We currently have a full-time opening in our Cleveland, OH office. Our position is for 40 hours per week at $20.00 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.
Regular onsite attendance required.
\n- Preparing for daily client visits
- Prepping clothing to be delivered
- Locating necessary client information (A/R balances, sales sheet)
- Updating sales materials regarding fabrics/options
- Coordinating and maintaining all client orders/files
- Communicating with clients:
- Setting up appointments
- Providing status of orders
- Scheduling deliveries
- Sending reminders
- Supporting the sales efforts of the sales professional by:
- Communicating regularly with the sales professional and other members of the store team
- Meeting with the sales professional to set goals
- Managing daily calendar
- Organizing inventory
- Pursuing efficiencies for processes and communication
- Picking up and delivering client items as needed
- Prospecting new clients using internet and social media applications
- Digital marketing - proficient in LinkedIn, Instagram, Facebook, Threads, Twitter
- Entering referrals into proprietary system
- Sending introductory and promotional messages
- Creating call lists/hot lists
- Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors
- Maintaining a professional image to interface with corporate clients
- Confident, independent worker
- Strong communication skills (verbal, written, listening)
- Excellent organizational skills
- Outstanding time management skills
- Professional customer service skills
- Social Media savvy (especially on LinkedIn & Instagram)
- Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
- Possesses basic accounting skills (such as balancing accounts)
- Enjoys being flexible and multitasking
- Motivated to tackle challenges
- Yearns to work in a fast-paced team environment
- Able to bend and lift 30 lbs.
- Valid Driver’s License required
- Two years office-related experience is preferred.
- Experience with a sales-oriented environment is a plus!