What are the responsibilities and job description for the Customer Service Representative CSR position at Tom Drexler Plumbing?
Customer Service Representative (CSR) Tom Drexler Plumbing, Heating, Air & Electric
Location: Louisville, KY 40218 - This is an ON-SITE POSITION
Work Type: Full-Time
Schedule: Monday - Friday 9 AM - 6 PM with a Saturday Rotation
Compensation: $16$19 per hour
Reports To: Customer Service Manager
About Tom Drexler Plumbing, Heating, Air & Electric
For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisvilles trusted name in residential services. Weve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.
Why Join Our Team?
- Weekly pay
- Full Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Paid Holidays
- Company-paid Life Insurance, Short- and Long-Term Disability
- Employee Assistance Program (EAP)
- Opportunities for advancementpromotion from within encouraged
- Supportive, team-oriented company culture
What Youll Do
- Handle a high volume of inbound calls with professionalism, accuracy, and confidence
- Convert inbound inquiries into scheduled, revenue-generating service appointments
- Make outbound calls to schedule, confirm, and follow up on customer appointments
- Resolve customer concerns calmly and professionally in real time
- Enter and maintain data accurately within CRM systems (attention to detail is critical)
- Partner with field technicians and internal teams to eliminate scheduling errors
- Follow up with customers after service to ensure satisfaction and identify additional needs
- Participate in ongoing training and stay updated on service offerings, promotions, and procedures
What Were Looking For
Required:
- Previous call center or customer service experience
- Strong communication and active listening skills
- Customer-first mindset with the ability to de-escalate and resolve concerns
- Proficiency with Microsoft Office and customer management systems
- Ability to multitask and thrive under fast-paced, high-pressure conditions
- Dependable, punctual, and detail-oriented
- Ability to pass a criminal background check and drug screening
Preferred:
- Experience in residential services or dispatch/call center environment
Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.
This is a Full Time, Hourly position, working on-site in our Louisville KY Branch location
Must have solid Admin / Computer skills, a great Customer Service focus, Sales experience helpful.
Thorough knowledge of spreadsheet and word-processing software - MS Office / MS 365 - EXCEL, Teams, Outlook, Word etc
Comfortable sitting for extended periods, standing, and operating a computer
Pre-Employment Requirements
All employment offers are contingent upon successful completion of a criminal background check and drug screening, conducted in compliance with applicable laws and regulations.
Disclaimer
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
Tom Drexler Plumbing, Heating, Air & Electric is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.
Salary : $19
