What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Tom Deberry - State Farm Agent?
Benefits:
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Tom has been a State Farm agent for 43 years, building an agency grounded in professionalism, genuine care for clients, and a team environment where people enjoy working together. With a team of 12, the office blends high standards with a warm, supportive culture. Tom was born in Long Beach, California, played college basketball for legendary coach Lute Olson (who later went on to be drafted by the Phoenix Suns), and remains very active in his church community. His leadership style reflects those roots: disciplined, team-focused, and deeply committed to serving others.
Tom has been a State Farm agent for 43 years, building an agency grounded in professionalism, genuine care for clients, and a team environment where people enjoy working together. With a team of 12, the office blends high standards with a warm, supportive culture. Tom was born in Long Beach, California, played college basketball for legendary coach Lute Olson (who later went on to be drafted by the Phoenix Suns), and remains very active in his church community. His leadership style reflects those roots: disciplined, team-focused, and deeply committed to serving others.
Employees enjoy a variety of perks, including a 401k, health benefits, weekly prize competitions, and quarterly team-building events that keep the environment fun and connected. For someone looking to join a long-established agency with a reputation for integrity, teamwork, and steady growth, this is the kind of place where you can build a meaningful and lasting career.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Tom Deberry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.