What are the responsibilities and job description for the BMW Service BDC position at Tom Bush MINI?
Tom Bush BMW Service on Atlantic Boulevard and Blanding Blvd is growing and in need of additional experienced & enthusiastic Service Call Center Operators. See why you should join our team below...
JOB DESCRIPTION:
Assist customers in all their automotive service needs including the following steps:
- Handle all incoming telephone calls promptly and courteously
- Schedule Service appointments
- Provide helpful information on customer vehicle problems or complaints
- Notify Managers of customer complaints
- Greet service customers immediately upon entering service center
- Ensure service drive is clean
BENEFITS:
- Compensation - $10.00 - $14.00 (depending on experience) spiffs for performance
- Family-Friendly Schedule - Closed Sundays
- Benefits Package Available - Medical, Dental, Disability, Paid Vacations, Vision & 401k (with 2.5% company match) available for full time employees.
- Advancement Opportunities - our average employee (out of 320) has been with us for six years and we like to promote from within.
- EOE -we are an Equal Opportunity Employer
- Great Work Environment - a family-friendly & drug-free workplace
- Wellness Program - we offer discounts towards company benefits for completion of wellness related activities including lunch and learns, fitness challenges and more as well as discounts for gym memberships, healthy vending options and a culture that supports healthy living.
LOCATION SUPERVISION:
Our stores are located at:
9875 Atlantic Blvd, Jacksonville, FL 32225, one mile west of I-295.
Your supervisor will be Brian (BJ) Scott, our Service Director, who has over 20 years of automotive experience!
6914 Blanding Blvd, Jacksonville, FL 32244, one mile north of I-295.
Your supervisor will be James Latham, our Service Manager, who has over 15 years of automotive experience!
DESIRED SKILLS & EXPERIENCE
- Experience in customer relations and telephone handling recommended
- Experience in a call center environment a plus
- Positive attitude
- Ability to drive manual and automatic transmission vehicles
- Exceptional multi-tasking abilities and prioritization skills
- Teamwork skills and ability to work under pressure
- Ability to operate an automobile with a valid driver's license
- We maintain a drug-free workplace so all candidates must pass a drug test