Member Service Staff

Description:

GENERAL FUNCTION

Under the supervision of the Operations Director, the Member Service Staff will be responsible for delivering exemplary service to YMCA members.

We are looking for someone to work weekends only.

DUTIES AND RESPONSIBILITIES

• Relate to staff, members, prospective members, volunteers, and community in a manner which develops positive relationships and perceptions among all
• Interpret and communicate the mission, goals, and objectives of the YMCA to the membership and the community
• Works with the Director of Membership to enable the YMCA to maintain an inviting, efficient member service desk
• Assists with training staff on expected member service, procedural protocol, and effective member service
• Assist with ongoing maintenance of member service desk
• Assume all other duties assigned by the Director of Membership
• Treat every person who enters our facility with respect, integrity and warmth with no consideration to age, gender, race, ethnicity, or religion.

Benefits:

PART TIME EMPLOYEE BENEFITS

• Free Membership to the Tom A. Finch Community YMCA
• Access to a full range of YMCA activities and classes
• Discounted YMCA programs

Requirements:

EDUCATION, TRAINING, AND EXPERIENCE

• Possess a high school diploma
• Possess experience working with the public

Knowledge, Attitude, Skills, and Habits

• Possess a positive attitude and enjoy working with all types of people
• Demonstrate dependability and punctuality
• Ability to successfully perform job functions independent of daily supervision
• Ability to meet deadlines and work on multiple priorities
• Ability to solve problems proactively and respond in a timely manner
• Attention to detail of work
• Proficiency in various computer programs
• Ability to engage in proper telephone etiquette
• Excellent interpersonal, communication, and organizational skills

PHYSICAL ABILITIES

• Must have reliable transportation to and from work
• May be required to sit and/or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the telephone, computer keyboard, and other equipment
• Must possess auditory, verbal, and visual capabilities to adequately communicate via telephone and in person

DISCLAIMERS

• Must complete successful criminal background check and drug screen
• All the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal opportunity workplace that includes reasonable accommodation of otherwise qualified applicants and employees. Please see your supervisor should you have questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by their supervisor. Job descriptions and duties may be modified when deemed appropriate by senior management.