What are the responsibilities and job description for the INSIDE SALES REPRESENTATIVE position at Toledo Steel Supply, Inc.?
Description
Toledo Steel Supply is a competitive steel supplier with a fun, fast-paced, professional work environment. We seek people who value Service, Teamwork, going Above and Beyond, Respecting Others, and Success. We offer competitive wages, medical, dental, and vision insurance, 401k profit-sharing, and paid time off.
Position Summary
This position will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. The ideal candidate should be able to prioritize several tasks and have good time management skills. The Inside Sales Representative must demonstrate the ability to quickly build rapport to achieve customer satisfaction.
Essential Duties and Responsibilities include but not limited to:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless such accommodation would cause undue hardship.
- Source new sales opportunities through inbound and outbound emails and phone calls
- Follow-up on any leads
- Willing to learn multiple pricing structures for quoting
- Route qualified opportunities to the appropriate person for further development and closure
- Understand customer needs and identify sales opportunities
- Ability to upsell other services provided by the company that will be of convenience to the customer
- Maintain database of current and potential customers
- Research and stay informed about our competitors within the industry
- Demonstrate teamwork to ensure accurate work and information to be relayed
- Recommend relevant sales solutions to customers
- Establish and maintain rapport with customers
- Other duties assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Attributes
- Maintain a positive attitude
- Respect for your fellow co-workers and supevision
- Self-motivated and dedicated worker
- Ability to work within a team environment
- Good organization skills
Toledo Steel Supply is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
Requirements
Qualifications and Requirements
- High school diploma or GED
- Previous Inside Sales or Customer Service experience
- Proficient with ERP software or similar database
- Excellent written and verbal communication skills
- Exceptional customer service skills and the ability to navigate through problems to come to reasonable solutions
- Strong listening and sales skills
- Organized with a strong attention to detail
Work Environment and Physical Demands
The following environment/atmospheric working conditions are commonly, but not always, associated with the performance of this position.
- Exposure to noise, dust, and materials due to shop environment
- Office environment and predominately sedentary
- Occasional standing, walking, and lifting up to 20 lbs.