Business Relationship Management Lead- Bala Cynwyd, PA

Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Tokio Marine North America Services (TMNAS) – Supporting Philadelphia Insurance Companies

About Tokio Marine North America Services

Tokio Marine North America Services (TMNAS) provides shared services and technology leadership across Tokio Marine’s North American insurance operating companies. TMNAS partners closely with business leaders to modernize technology, enable growth, and ensure IT solutions align with strategic business objectives across underwriting, claims, distribution, finance, and operations. Our work supports specialty and commercial Property & Casualty insurers, including Philadelphia Insurance Companies, a leading national specialty P&C carrier known for underwriting excellence and strong broker relationships.

About the Role

The Business Relationship Management (BRM) Lead serves as the strategic interface between IT and the business for assigned portfolios within Philadelphia Insurance Companies. This role is accountable for understanding business strategy, shaping technology roadmaps, prioritizing investments, and ensuring delivery of solutions that create measurable business value.

The BRM Lead is a trusted advisor to senior business leaders, translating business goals into actionable technology initiatives while maintaining strong alignment with TMNAS IT teams. Success in this role requires deep Property & Casualty insurance knowledge, executive presence, and experience guiding complex initiatives across underwriting, claims, and other core insurance functions.

Key Responsibilities & Expectations

Business & Strategy Alignment

• Serve as the primary technology partner to PHLY business leaders, ensuring IT initiatives align with short- and long-term business strategies
• Develop a deep understanding of underwriting, claims, and operational processes to anticipate business needs and opportunities
• Guide the future-state vision for assigned business areas and recommend technology-enabled improvements
• Provide input into strategic planning discussions with business and IT executives

Portfolio & Demand Leadership

• Lead prioritization of IT initiatives based on business value, capacity, budget, and strategic alignment
• Ensure transparency into delivery status, risks, dependencies, and outcomes
• Own escalation and resolution of critical technology issues impacting business operations
• Advocate for effective change management to enable successful adoption of new capabilities

Stakeholder & Relationship Management

• Build and maintain strong, trusted relationships with executive stakeholders across PHLY and TMNAS
• Facilitate and contribute to leadership, planning, and strategy meetings
• Manage stakeholder satisfaction across both project and non-project IT services
• Navigate organizational dynamics effectively to influence decision-making and outcomes

Delivery & Cross‑Functional Collaboration

• Partner closely with TMNAS technology teams to ensure successful execution and implementation
• Coordinate across multiple IT domains to address cross-system and cross-process impacts
• Collaborate with external vendors and partners to deliver business-aligned solutions

Industry & Thought Leadership

• Stay current on insurance and technology trends impacting commercial and specialty P&C carriers
• Represent business needs effectively across TMNAS and at industry forums when appropriate

Qualifications & Experience

• Bachelor’s degree preferred
• 8–10 years of IT experience with increasing responsibility in business-facing roles
• 5–7 years of experience within the Property & Casualty insurance industry, with exposure to underwriting, claims, and/or related business functions
• Experience working with or within a commercial or specialty P&C insurance carrier strongly preferred
• Proven success leading large, complex initiatives in business/IT partnership roles
• Strong understanding of P&C insurance operations, products, and regulatory considerations
• Excellent communication, presentation, and executive‑level stakeholder engagement skills
• Strong analytical, negotiation, and problem‑solving capabilities
• Property & Casualty designations (e.g., AINS) and BRM certification preferred
• Experience managing or mentoring team members is a plus

Why TMNAS & PHLY

This role offers a unique opportunity to operate at the intersection of technology leadership and insurance expertise, influencing critical initiatives at Philadelphia Insurance Companies while being part of a broader Tokio Marine enterprise. You will work with experienced leaders, modern platforms, and a portfolio that directly supports growth, underwriting excellence, and operational efficiency.

Salary range $105,000 to $120,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.