UNIT CLERK

GENERAL PURPOSE

Provide non-clinical clerical assistance to Nurses and Nursing Staff in the Nursing Home while providing excellent customer service to all staff, residents, and visitors.  Work hours may consist of 10- or 12-hour shifts.

ESSENTIAL FUNCTION In addition to performing Essential Functions, this position may be required to perform a combination of supportive functions based upon the requirements of the organization.

1. Greet and direct all residents, visitors, and staff in a positive, caring, and professional manner.
2. Coordinate all admissions, transfers and discharges with nursing and admission staff.
3. Receive and direct all calls and deliver messages to the appropriate staff or residents in a professional manner.
4. Place calls to the physicians and others as requested by the staff.
5. Schedule all appointments, tests, treatments, and transportation.
6. Fax/DocuSign and copy documents as requested by nursing, social workers, doctors, etc.
7. Forward all labs and H/P updates to the provider.
8. Submit work orders for unit repairs.
9. Assist with designated chart audits to ensure completeness.
10. Will assist Purchasing and Inventory Department as directed and needed.
11. Assure that all resident charts are stocked with correct forms.
12. Perform other tasks as assigned.
13. Exhibit excellent customer service skills.
14. All staff are required to always follow all safety regulations and precautions.
15. Staff must ensure that their department is maintained in a clean and safe manner by assuring that all necessary equipment and supplies are maintained.
16. Report all hazardous conditions/equipment to immediate supervisor/manager.
17. Report all accidents/incidents to immediate supervisor/manager within 24hrs.
18. All staff must wear protective clothing and equipment when handling infectious waste and or blood/body fluids or when doing Hazardous work i.e., working with chemicals, electrical or day to day maintenance repairs.
19. All Staff are required to participate in the O’odham Centered Care - Managers/Supervisors will help staff in participating in O’odham Centered Care.
20. Recognize your role as part of the QAPI efforts of your organization.
21. Attend trainings to build understanding and capacity to undertake QAPI work.
22. Carry out QAPI roles and responsibilities as assigned.
23. Follow established policies and procedures in support of QAPI efforts.
24. Look for and share with leadership ideas for improvement in the organization.
25. Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.
26. Support QAPI efforts both verbally and non-verbally (i.e., via actions and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.

QUALIFICATIONS/BASIC JOB REQUIREMENTS: High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent Combination of education and experience.