Loan Quality Assurance Specialist

Job Title: Loan Quality Assurance Specialist

Reports To: Manager, Consumer Underwriting 

People Leader: No

FLSA Status: Non-Exempt

 

Job Summary

 

The Loan Quality Assurance Specialist ensures consumer loan applications are complete, accurate, and compliant prior to underwriting review. This role validates application data, reviews supporting documentation, and identifies quality or compliance issues to support efficient underwriting decisions. The position partners closely with underwriting and branch teams to improve loan quality and support continuous process improvement initiatives.

 

Job Responsibilities 

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

 

• Review and validate consumer loan applications and supporting documentation to ensure accuracy, completeness, compliance, and readiness for approval and disbursement, including verification of loan terms, LTV, and debt ratios. 

• Review income documentation (e.g., pay stubs, bank statements, tax returns, direct deposit) and calculate qualifying income in accordance with policy. 

• Enter and maintain consumer loan applications (secured, unsecured, and credit cards) in the Loan Origination System (LOS). 

• Monitor reports for applications at risk of noncompliance; partner with frontline management to ensure regulatory and policy requirements are met. 

• Identify discrepancies, inconsistencies, and potential fraud risks; escalate issues appropriately. 

• Upload and maintain loan files and supporting documentation in electronic document storage systems. 

• Track application errors and trends; provide data to leadership to support training and process improvement initiatives. 

• Respond to loan application inquiries via phone, email, and Microsoft Teams. 

• Foster positive relationships with members and internal partners while prioritizing a high standard of member service.

 

 

Required Qualifications 

An equivalent combination of education, training, and experience will be considered. 

 

• High school diploma or equivalent

• 1 years of experience in lending, loan processing, or a related field

 

Preferred Qualifications 

 

• Degree or specialized training in business, finance, or related field

• 2 years of experience in lending quality assurance, compliance monitoring, or loan operations, preferably consumer lending

• Experience working in a credit union, banking, or other highly regulated financial services environment

 

Knowledge, Skills, and Abilities (KSAs)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.  

 

• Knowledge of consumer lending products, processes, documentation, procedures, and regulatory/compliance requirements

• Skilled in reviewing detailed financial and loan documentation with a high level of accuracy

• Skilled in data entry, validation, and use of loan origination or related systems

• Strong judgment to identify discrepancies, evaluate risk, and escalate issues as appropriate

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Analytical mindset to evaluate trends and support process improvement initiatives

• Ability to communicate effectively with cross-functional teams and stakeholders

 

Work Environment 

Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

 

• Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platforms

• General office setting when working onsite

• Occasional travel to branch locations, vendor sites, or other business-related locations

 

Physical Abilities 

The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

• Ability to work at a computer in a stationary position for up to 8 hours per day

• Ability to occasionally carry light materials (e.g., laptop, presentation materials)

 

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.