Associate QA/QC Analyst

TOGA Technology is seeking an Associate QA/QC Analyst to join our team. In this role, you will support the development team and collaborate with cross-functional teams to help ensure the quality and reliability of our software products. You will assist with writing and executing test cases, validating features against user stories, performing manual and automated testing, and documenting defects. This is an excellent opportunity for someone who is eager to learn, grow, and contribute to delivering high-quality software.

Job Requirements

• Design, write, and execute test cases based on requirements and user stories.
• Perform functional, regression, integration, and exploratory testing across web and API layers.
• Conduct API testing using Postman and validate responses, status codes, and data integrity.
• Develop and maintain automated UI tests using Cypress.
• Identify, document, and track defects with clear, reproducible steps, and verify fixes.
• Collaborate with developers, product owners, and stakeholders to clarify requirements and acceptance criteria.
• Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.
• Maintain accurate, organized test documentation, test plans, and traceability throughout the testing lifecycle.
• Report testing progress, results, and quality metrics to the team and stakeholders.
• Contribute to continuous improvement of QA processes, standards, and best practices.

Personal Skills

• Strong communication and interpersonal skills with a proactive approach to sharing updates.
• Excellent problem-solving skills and a keen eye for detail.
• Analytical mindset with the ability to think through edge cases and anticipate failure points.
• Ability to manage multiple testing tasks and prioritize effectively.
• Comfortable working independently and within a team environment.
• Willingness to learn, take direction, and expand responsibilities over time.
• Clear and concise verbal and written communication skills, especially when documenting defects or test results.
• Positive attitude, accountability, and a quality-first mindset.

Professional Experience

• Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent experience.
• 1–2 years of QA/QC or software testing experience.
• Proficiency in writing and executing test cases derived from user stories and requirements.
• Hands-on experience with API testing using Postman.
• Experience with automated testing using Cypress.
• Familiarity with Agile methodologies and the software development lifecycle.
• Familiarity with defect tracking and test management tools (e.g., Jira, ADO, TestRail, or similar).
• Basic understanding of SQL and version control (e.g., Git) is a plus.

Compensation

§  45k-52k per year

§  16 paid days off and 10 paid holidays per year

§  Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

§  Paid training and advancement opportunities

Equal Opportunity

TOGA Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.

Here's what we do:

Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.

True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.

Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.

TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.

Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.

The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.