Logistics Coordinator 1

The Logistics Coordinator I supports accurate, on-time customer order fulfillment from order receipt through delivery for Tofurky. This role processes and maintains order and shipment information, coordinates routine shipping activities, and communicates order status and product availability to customers and internal teams. The Coordinator also supports the investigation, documentation, and resolution of customer deductions, chargebacks, carrier claims, and other shipment-related discrepancies.

Essential Functions

• Process and maintain customer orders in the company’s ERP system, EDI platform, and customer portals, verifying order details, requested dates, quantities, ship-to information, and customer requirements.
• Monitor open orders, product availability, and shipment status; identify potential shortages or delays and coordinate timely updates with Customer Service, Sales, Supply Chain, and other internal teams.
• Coordinate routine carrier pickups, shipment scheduling, delivery appointments, and shipment tracking with carriers, customers, and logistics partners.
• Prepare and verify fulfillment documentation and transaction information, including bills of lading, shipment confirmations, advance ship notices, and proof of delivery.
• Follow up on routine order and shipment exceptions, gather supporting records, and escalate unresolved service, delivery, or compliance issues to the Supply Chain Manager.
• Assist with investigating, documenting, and disputing carrier charges, customer fines, chargebacks, deductions, and related claims in coordination with the Supply Chain Manager.
• Maintain accurate order, shipment, customer, and item information in applicable systems and shared trackers.
• Support customer setup and maintenance by gathering requirements, maintaining routing and shipping instructions, and following up on EDI and customer-portal issues.
• Prepare routine fulfillment and logistics reporting and help identify recurring errors and opportunities for process improvement.
• Coordinate with third-party logistics providers on day-to-day order and shipment execution, referring broader partner or relationship matters to the appropriate team lead.

Required Education and Experience

• High school diploma or GED.
• At least one year of experience in order fulfillment, customer service, logistics, shipping, or a related administrative role; experience supporting retail or food-service customers preferred.
• Basic proficiency with Microsoft Outlook, Word, and Excel; experience with an ERP system, EDI platform, or customer ordering portal preferred.
• Strong attention to detail, with excellent organizational, follow-through, and written and verbal communication skills.
• Familiarity with shipping documents, delivery appointments, routing instructions, or customer compliance requirements, and experience researching shipment discrepancies, deductions, chargebacks, or claims preferred.

Work Environment and Physical Demands

• Works in an office environment, regularly using a computer, telephone, and other standard office equipment.
• Performs sedentary work, including extended periods of sitting, keyboarding, and viewing a screen.
• May occasionally move or lift office materials weighing up to 10 pounds; warehouse or production-floor work is not part of this position.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Must be legally authorized to work in the United States. The Tofurky Company does not currently provide visa sponsorship or support immigration processing. Tofurky participates in the E-Verify process. All hired candidates will be submitted to through this process.

Equal Employment Opportunity

The Tofurky Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.