Energy Services Specialist

Job Title: Energy Services Specialist

Department: Member & Energy Services

Reports To: Member and Energy Services Manager

FLSA Status: Non-Exempt

Union Position: No

Job Description

The Energy Services Specialist supports energy services and load management programs, monitors load forecasts and coordinates load control events, engages with contractors, analyzes AMI (Advanced Metering Infrastructure) data, addresses member usage concerns, and processes service orders. The role also supports member education and outreach, program administration, reporting, and Distributed Energy Resources (DER) interconnections. The position works with Operations to support new construction projects. The ideal candidate provides exceptional member service while supporting the cooperative’s strategic goals and values.

Essential Duties and Responsibilities

Energy Services & Load Management

• Support and explain load management programs, applicable rates and credits, energy efficiency programs, rebates, and related member benefits.
• Assist members with program enrollment and troubleshooting for load management systems (e.g., water heating, dual fuel, air conditioning).
• Coordinate installation and maintenance of load control devices with internal teams and contractors.
• Administer the water heater program, including procurement, warranties, installation coordination, and member payments.
• Monitor load forecasts and system conditions and initiate load control events when necessary, following cooperative procedures and program requirements.
• Prepare, send, and post timely load control notifications through Messenger, Facebook, and email, including event updates when needed.
• Identify opportunities to increase member participation in load management and energy services programs through education and targeted outreach.

Department Inventory, Purchasing & Accounting:

• Manage inventory of Member & Energy Services equipment, materials, and supplies; track stock levels and maintain accurate inventory records.
• Order, receive, and track department equipment and materials.
• Handle warranty work, including claims, returns, replacements, and coordination with manufacturers or suppliers.
• Prepare and process material requisitions (MRs) and document material usage, transfers, and charges.
• Perform related department accounting duties, including invoice review, expense coding, cost tracking, and reconciliation of purchases and inventory records.

Contractor Engagement

• Build and maintain relationships with local electricians, builders, and HVAC contractors.
• Ensure contractors are informed of cooperative standards, rebate programs, and interconnection policies.
• Provide technical assistance and coordinate cooperative requirements for new service installations and upgrades.
• Coordinate annual contractor meetings.

New Construction

• Serve as a point of contact for members requesting new service installations, upgrades, or relocations.
• Coordinate and track all steps of the new service process, including application intake, payments, and internal processes.
• Collaborate with operations department to ensure timely and accurate service installations.
• ·Maintain clear communication with members, contractors, and internal teams throughout the construction process.

AMI Data Analysis & Member Outreach

• Use AMI and billing system tools to monitor usage patterns, identify anomalies, and proactively assist members with high usage concerns.
• Conduct high-use member calls to review usage data, answer questions, and provide energy-saving recommendations.
• Utilize AMI data to support member inquiries, identify usage trends and anomalies, troubleshoot load management concerns, and assist internal departments.
• Utilize Advanced Metering Infrastructure (AMI) data to analyze electric usage, identify trends, generate reports, and support member services, load management programs, and operational decision-making.

Service Orders & Account Management

• Enter, track, and close service orders related to new services, upgrades, disconnects, and member program changes.
• Work closely with operations, finance, and member services teams to ensure service orders are fulfilled accurately and in a timely manner.
• Maintain accurate member records and documentation in the cooperative’s database.

Member Education, Communications & Community Involvement

• Assist with educational newsletter content, brochures, program materials, billing inserts, and other member communications.
• Participate in annual meetings, member events, community events, and educational presentations or demonstrations.
• Support member outreach campaigns that promote cooperative programs and initiatives and encourage participation.
• Gather member feedback and identify opportunities for additional education and communication.

Distributed Energy Resources (DER) Support – Backup Responsibilities

Serve as the designated backup for the Member and Energy Services Manager in all areas related to Distributed Energy Resources (DER) interconnections. Responsibilities include:

• Communicate with members and installers to request required documentation and ensure complete, accurate applications for DER systems.
• Respond to member questions about DER systems, interconnection requirements, timelines, and cooperative policies.
• Process new DER applications and track them through the review and approval process to meet established timeline deadlines.
• Coordinate and schedule DER system commissioning tests.
• Respond to installer inquiries and provide necessary technical and procedural documents in a timely and professional manner.
• Communicate payment requirements and milestones with the internal finance team to ensure accurate billing and processing.
• Maintain organized records of communications, applications, and compliance materials.
• Provide timely updates to members, installers, and internal staff throughout each DER project’s lifecycle.
• Support continuous improvement of DER processes, including identifying workflow efficiencies and enhancing the member experience.
• Perform other DER-related communication or coordination tasks as needed to ensure timely, compliant, and successful interconnections.

Other Duties as Assigned

QualificationsEducation, Experience & Skills

• High school diploma or equivalent required; associate degree or relevant technical coursework preferred.
• 2 years of experience in customer service, energy services, or utility-related work preferred.
• Proficiency in Microsoft Office.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to work both independently and collaboratively in a fast-paced, service-oriented environment.

Core Competencies

• Member-focused mindset.
• Effective communicator and educator.
• Technologically adept and detail-oriented.
• Adaptable and team-oriented.
• Knowledgeable in electric utility operations (preferred).

Additional Information

• Must be able to work occasional extended hours or respond to member needs during outages or emergencies.
• May be required to provide evening and weekend on-call coverage for load management monitoring, control events, and member notifications.
• Environmental Conditions are primarily office based with occasional site meetings.

Application Deadline is 11/22/2026

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $75,000