MIS Technician

Purpose of Position

The purpose of this position is to assist in the management of Todd County’s technological infrastructure and maintenance of its components to ensure reliability, integrity, security and productivity of the information systems. Supporting users with hardware and software issues is a large portion of the position. This employee actively participates in the setup and installation of network, servers, desktop computers and all peripherals. This position works as part of a support team, reporting to the MIS Director, and works closely with all departments within the County.

Basic Performance Expectations of all Todd County Staff

• Serves as a positive example to other County personnel with regard to workplace actions, decisions, work skills, attitude and adherence to workplace policy and procedures.
• Has strong communication and interpersonal skills, is honest, fair and dependable.
• Embodies teamwork and cooperation within and across County departments and with the public.
• Communicates effectively with the Department Head and keeps supervisor apprised of important matters ongoing in the department.
• Respect all colleagues, co-workers, board members and the public and lead those around you to do the same.
• This position requires regular and timely attendance in accordance with the department schedule.
• Performs other duties as assigned or apparent.

Position Specific Essential Duties and Responsibilities

The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required as assigned. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Provide technical support for network access, wireless access, email, virtual private network (VPN), VOIP telephone, printers, scanners, a/v equipment, and other personal computer peripherals.
• Provide technical support for county department software systems, anti virus, multi factor authentication, etc
• Monitor and update ticketing software in a timely fashion and communicate with end user on status of ticket.
• Assists in basic website maintenance.
• Assists with monitoring, creating, running, documenting and testing data backups and restoring files
• Provide onboarding training to new staff and continuing training for current staff.
• Assist with keeping asset hardware and software inventory accurate and up to date
• Setup, install, troubleshoot and configure pc’s, laptops, printers, scanners, a/v equipment, mobile and desk phones and other peripherals.
• Understand and support county technology standards, policies and procedures including FTI and BCA compliance.
• Create, maintain and update operational and training documentation
• Assist in maintenance of server and network infrastructure including patches and upgrades.
• Monitoring and troubleshooting of servers and network infrastructure by checking logs, disk space, memory, etc from MIS monitoring solution
• Ensuring updates, patches and vulnerabilities for all hardware and software are updated in a timely manner
• Onboarding and offboarding of staff by creating/disabling user accounts in Active Directory, email, door access and following MIS checklists.
• Follow standard MIS operating procedures
• Monitor virtual environment
• Keep up to date with cyber security trends and information, disaster recovery and incident response plans.
• Install low voltage cable as needed for network connectivity, under the supervision of licensed PLT
• May require work outside of normal business hours and occasional on-call
• Other duties as assigned

Minimum Education and Experience/Special Requirements

• Associates/Technical degree in Information Technology, or related field and moderate experience working in a technology support role, working in the public sector, or equivalent combination of education and experience.
• Must possess and maintain a valid driver’s license.
• Must pass BCA fingerprint and criminal background check.
• Pass the FBI Criminal Justice Information System Security and Awareness Training, upon hire.

Preferred Qualifications

• Experience working in virtual environments.

Knowledge, Skills and Abilities

• Knowledge of network topologies, products and protocols; experience with IP and its configuration. Knowledge of server and desktop operating systems including virtual environments. Strong working knowledge of office suite software, willingness to be trained in systems specific to county. Excellent communications and interpersonal skills are vital. Value is added with experience and comfort working with people in stressful situations.
• Ability to produce reports on system usage, ability to query data on a variety of databases as requested.
• Ability to perform addition, subtraction, multiplication and division; calculate percentages, fractions, and decimals.
• Ability to perform mathematical operations involving algebra, geometry, and statistical analysis.
• Ability to apply principles of influence systems such as managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principals for developing approaches and techniques to problem resolution.
• Ability to exercise the judgment, decisiveness and creativity required in situations involving evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable.

Physical Requirements

This work requires the regular exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, climbing or balancing and repetitive motions, frequently requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms and lifting and occasionally requires pushing or pulling; work requires close vision, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to the risk of electrical shock and occasionally requires working near moving mechanical parts and working in high, precarious places; work is generally in a moderately noisy location (e.g. business office, light traffic).