What are the responsibilities and job description for the Lead Host position at Toca Madera Scottsdale?
Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless. Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.
Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.
We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.
The Lead Host is key part of creating exceptional experiences for our guests. This position is accountable for the overall seating strategy for the restaurant and for maintaining smooth guest greeting and seating operations. A warm, prompt, and excellent welcome sets the tone for an exceptional guest experience. The Lead Host must be in-the-know about all seating decisions and drive the guest experience regarding reservations, walk-ins, and moving parties to a different table. The Lead Host sets an example for all other Hosts of what exceptional guest experiences look like.
Responsibilities
Deliver a consistently high level of customer service to each guest and client
Coordinates and strategizes seating and dining room flow
Answering calls and questions from guests and from the other hosts
Aware and attentive to guests and their special occasions, food restrictions and special accommodations
Maintain a safe and clean working environment by complying with health and safety guidelines
Proactive and anticipate the needs of coworkers around them that may need
Ensuring that side stations are prepped as needed for business demand
Build rapport with guests in order to increase repeat clientele
Ability to work mornings to do administrative work
Qualifications
Exhibit strong multitasking abilities
Posses a diligent work ethic
Maintain a clean and professional appearance
Experience in customer service facing roles
Available to work nights, weekends and holidays.
Must be able to stand for the duration of shifts and lift up to 25 lbs
We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.