What are the responsibilities and job description for the Lead Host position at Toca Madera Las Vegas?
Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.
Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.
Job Summary
The Lead Host plays a key leadership role in shaping the guest experience from the moment guests arrive. This position is responsible for overseeing the restaurant’s seating strategy, managing dining room flow, and ensuring all greeting and seating operations are executed smoothly and professionally. The Lead Host sets the standard for hospitality by providing a warm, timely, and welcoming first impression, maintaining full awareness of reservations, walk-ins, and table movements, and guiding guests through service adjustments as needed.
Key Responsibilities
Serve as the primary point of contact for host team communication and guest inquiries
Coordinate and execute seating strategy and dining room flow throughout service
Manage waitlists and guest arrival flow while communicating accurate wait times and seating expectations
Accurately maintain reservation, guest preference, and seating information in the reservation management system
Maintain awareness of guest preferences, special occasions, dietary restrictions, and special accommodations
Ensure a clean, safe, and organized host area in compliance with health and safety standards
Proactively anticipate and support the needs of guests and fellow team members
Assist with resolving guest concerns and service recovery situations while communicating significant issues to management
Ensure side stations and host areas are properly stocked and prepared for service demands
Complete assigned morning administrative and preparatory duties as needed
Assist with training, coaching, and supporting Hosts to ensure service, reservation, and hospitality standards are consistently maintained
Qualifications
Previous Lead Host, Host, or hospitality leadership experience preferred
Strong multitasking skills with a diligent and dependable work ethic
Maintain a clean, polished, and professional appearance
Strong interpersonal skills with the ability to remain professional and composed in a fast-paced environment
Proficiency with reservation management systems, POS systems, and other technology platforms preferred
Previous experience in a guest-facing or customer service role
Availability to work nights, weekends, and holidays
Ability to stand for the duration of assigned shifts and lift up to 35 pounds
Physical Requirements
Ability to remain standing and active for extended periods of time during scheduled shifts
Ability to move throughout all guest-facing areas of the restaurant, and walk for extended periods, including frequently walking between guest areas throughout scheduled shifts
Ability to lift, push, or pull up to up to 35 pounds
Ability to communicate effectively with guests and team members in a fast-paced restaurant environment
Ability to operate reservation systems, POS systems, telephones, and other technology required to perform essential job functions
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.
If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at humanresources@noble33.com. We are committed to providing reasonable accommodations in accordance with applicable law.