What are the responsibilities and job description for the Call Center Specialist position at TOC- The Orthopaedic Center?
Job Details
Description
Primary Responsibilities/Requirements:
Description
Primary Responsibilities/Requirements:
- Answer a high volume of incoming phone calls to the call center in a timely manner
- Direct calls appropriately by transferring and or taking detailed messages
- Schedule appointments according to physician profiles
- Some insurance/billing experience, however not a requirement
- Ability to communicate professionally, both oral and written for clear, legible messages
- Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
- Assist with any other task assigned
- Ability to work under pressure in fast-paced enviroments
- Outstanding organizational, verbal and writing skills
- Independent and highly motivated
- Initiative and self-discipline
- Proven positive, "teamwork" attitude in work history
- Genuine desire to assist and help others
- Expertise in customer service
- Strong communications, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Adaptability and flexibility
- Troubleshooting skills, find solutions to issues and address concerns
- Computer literacy
- Comprehensive knowledge of company, services, medical terminology and scheduling preferences
- Must be able to use arms, hands, and fingers skillfully
- Position requires prolonged sitting (90% of day).
- Must be agile and able to work efficiently in space limited areas
- Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
- Consistently work at a productive pace
- Must readily adapt to frequent schedule changes
- Work is completed in an office environment where the employee comes in frequent contact with internal staff.