Senior Product Designer

Job Description

Toast is recruiting on behalf of a healthcare technology company building a cloud-based clinical platform for independent primary care practices. This established SaaS company has been repeatedly recognized by clinicians as best in its category, and it is now shaping how AI shows up in everyday clinical work. As a Senior Product Designer, you will lead design for how primary care clinicians work, setting UX strategy across multiple squads and guiding an AI-native experience grounded in real clinical practice. This is a remote role open to candidates in the US or Canada, reporting to the Chief Product Officer.

Responsibilities

• Build a deep understanding of clinicians’ problems, workflows, and jobs-to-be-done so the team is always solving for the right thing
• Own and lead the design process from discovery to delivery, making key decisions on solution direction and details
• Drive the strategic direction of your domain in partnership with Product and Engineering, forecasting the impact of your solutions on users
• Shape interaction patterns and contribute to the development of the product’s visual language
• Balance cutting-edge AI technology with patient safety and accuracy across user-facing and backend experiences
• Define and own user satisfaction and usability metrics so the team is aligned on how success is measured
• Collaborate cross-functionally, including with on-staff physicians, to deliver a clear, consistent, high-quality user experience
• Mentor other designers, lead design critiques, and drive initiatives that improve team culture, tools, and processes
  
  

Requirements

• 8 years of experience designing and shipping complex, web-based products in a cross-functional team
• A strong portfolio showing how you navigate ambiguous problem spaces from research and strategy through to polished, human-centered experiences, with clear strengths in UX, UI, and visual design
• Proven experience leading and executing a variety of user research methods
• Experience designing for complex workflows
• Excellent communication and collaboration skills, with a track record of strong partnerships with Product and Engineering
• Experience in healthcare or with AI-powered experiences would be a strong plus
  
  

Benefits

• Salary of $160-185K USD, depending on location
• Fully remote role open across the US and Canada
• Direct reporting line to the Chief Product Officer with real autonomy over your domain
• Your work will shape the daily tools primary care clinicians rely on to care for patients, helping them spend less time fighting software and more time with the people in front of them
• Lead the design of AI-native clinical workflows at a company already rated best in its category by the clinicians who use it
• Join a centralized, highly collaborative design team with direct access to on-staff physicians and real users
• Application Review
  
  

Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!

• Vetting Call
  
  

If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.

• Profile Creation
  
  

Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.

• Client Submission
  
  

After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.