What are the responsibilities and job description for the Branch Manager position at TNT Crane & Rigging?
Southway Crane & Rigging, LLC.
Position: Branch Manager
Location: Birmingham, Alabama
Reports to: Regional Manager
Southway is looking to add an experienced full-time Branch Manager to our growing company. The following requirements must be meet in order to be considered for this position.
Southway is offering our employees a competitive salary and comprehensive benefits package which include health benefits, 401k, and paid vacation. We are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Salary Range: DOE
Summary: The branch manager directs the overall activities of the branch to serve the employees and customers within the company’s target market in an extraordinary manner so that the company’s brand name and reputation continue to flourish. This position with General Manager guidance, uses discretion and independent judgment to earn an acceptable rate of return and maintain a healthy cash flow. The branch manager develops the personnel of the branch. This position requires knowledge of crane rental, safety standards, business acumen, and people skills.
Responsibilities:
Operational Leadership: Provide leadership and guidance to the operational teams within the Branch. Set clear goals, expectations, and performance targets. Foster a positive and high-performance work culture.
Safety Excellence: Foster a culture of Safety for our people by maintaining the company’s safety policies and procedures. Engage employees, address their concerns, and promote a mindset where safety is a shared value and responsibility. Evaluate practices, procedures, and facilities to assess risk and hold employees accountable to company policy. Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work-related accidents.
Team Management: Recruit, train, and manage operational teams within Branch. Provide coaching, mentoring and professional development opportunities from either inside the Branch or from outside resources. Evaluate adequate staffing levels in the Branch and work with District Manager on metrics. Have a regular presence in each Job Site of the Branch each month to ensure operational efficiency and excellence. Hire personnel that demonstrate an understanding of safe work practices and will commit to following the safety procedures of the TNT companies.
Performance Management: Establish and follow performance metrics, key performance indicators (KPIs), and targets for the Branch. Monitor and analyze performance data, identify areas for improvement, and implement strategies to drive performance excellence.
Budgeting and Resource Allocation: Collaborate with finance and District Management to develop and manage the budget for the Branch. Allocate resources effectively to support operational goals and ensure financial efficiency and responsibility.
Ensure that all branch personnel understand the overall company objectives as well as their individual objects and that they work together to achieve the stated objectives.
Ensure that accounting personnel understand branch objectives and that they provide the necessary information to achieve those objectives. Focus the branch on providing timely and accurate information in an understandable format.
Compliance and Risk Management: Ensure compliance regarding company policies across the Branch. Identify and mitigate operational risks. Implement controls and monitoring mechanisms to maintain operational excellence. Ensure that operations personnel have the tools they need to perform their jobs satisfactorily, including training and equipment.
Customer Management: Build and maintain relationships with key stakeholders, including clients, vendors, and regulatory bodies within the Branch geographical area. Understand their needs, address concerns, and maintain strong partnerships to drive business success. Continue to take the pulse of clients through informal telephone conversations, lunch meetings, industry events, and formal customer satisfaction surveys. Ensure a quick and proper response to all reasonable customer requests.
Continuous Improvement: Identify opportunities for continuous improvement and innovation within the Branch and actively share with other Branches.
Other duties as assigned.
Qualifications:
Qualifications:
- Sound financial management skills
- Technical capacity to provide crane and rigging solutions
- Customer service experience
- Excellent communications
- Able to resolve conflicts
- Strong computer skills (outlook, excel, word)
- Strong organizational and communication (written and verbal) skills.
- Able to prioritize and coordinate multiple daily tasks and work within tight deadlines.