Housing Manager

*** THERE IS A SEVERE HOUSING SHORTAGE ON THE NORTH SLOPE. APPLICANTS WHO DO NOT RESIDE IN UTQIAGVIK (BARROW) OR INDICATE THEY HAVE NO LOCAL HOUSING SECURED WILL NOT BE CONSIDERED ***

Job Title: Housing Manager

Division: Housing Services

Reports To: Chief Operations Officer

Supervises: Supervisory

Classification: Regular

Date Revised: August 30, 2021

Safety Sensitive: No

FLSA/AWHA Status: Exempt

Work Schedule: Full-Time

Occupational Code: 11-9199

Salary: Starting at $95,000 (depending on experience)

Job Summary:

Responsible for the general development, management, and oversight of all TNHA housing programs and services. Plans and directs the activities of the Housing Services staff.

Essential Duties and Responsibilities:

• Develops, implements, and manages TNHA's entire portfolio of federally assisted and market-based housing programs in response to current and changing community needs.
• Under the guidance of the Chief Operations Officer (COO), coordinates with the Maintenance and Construction Services Divisions to deliver superior customer service and asset management.
• Recommends housing policy for approval and implements standard operating procedures to consistently, efficiently, and transparently carry out policy goals and build public trust.
• Assumes responsibility for program compliance and achievement of goals and objectives.
• Administers homeownership assistance programs and works directly with TNHA legal counsel to ensure participant compliance with occupancy agreements and the timely conveyance of properties.
• Oversees management of participant database, timely application update and program recertification, waitlist administration, filing, records, staff customer service, and professionalism.
• Oversees other program functions, such as occupied dwelling inspections, service coordination, marketing and outreach, grants, loans, emergency housing requests, and other assistance.
• Organizes and holds regular outreach and counseling meetings for participants in each community and develops incentive programs for outstanding performance.
• Directs and delegates program staff to efficiently resolve workload and technical issues.
• Oversees staff development and provides training and technical assistance as necessary.
• Keeps abreast of programmatic, legal, and technical issues in Native American housing.
• Assures consistent application and interpretation of program policies and procedures and reports program outcomes to the management team, the CEO, and the Board of Commissioners.
• Facilitates effective collaboration between program and accounting staff to set up repayment and collection agreements and minimize monthly tenant accounts receivables.
• Assists program staff as needed with screening and eligibility of program applicants based on relevant criteria as defined by policy and procedure, subject to CEO approval.
• Develops and maintains a productive and collaborative work environment: assures effective communications, decision-making, deadlines, performance, and professional standards are met.
• Observes TNHA safety rules and regulations, policies, and procedures.
• Maintains complete confidentiality of all participant information.
• Performs other duties as assigned.

Knowledge, Skills, and Qualifications:

To successfully perform this job, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required:

• High school graduate or General Equivalency Diploma (GED) recipient.
• Valid Alaska Driver's License that meets TNHA insurance criteria.
• Two (2) years of supervisory work experience.
• Three (3) years of experience applying organizational policies and procedures.
• Strong computer and common office software skills.
• Strong administrative, organizational, and communications skills.
• Demonstrated leadership ability, tact, integrity, honesty, and common sense.
• Knowledge of NAHASDA or public housing programs.

Preferred:

• Alaskan Native and/or American Indian (member of federally recognized tribe).
• 
  Ability to read, write, speak and/or understand conversational Inupiaq.
• Bachelor's degree or a minimum of eight (8) years of relevant work experience.
• Certification as Housing Occupancy Specialist or similar credential.
• Experience working among Indigenous cultures and/or in remote rural communities.

Physical Demands: This role primarily involves sedentary work, including sitting for extended periods, using a computer, and occasional light lifting (up to 20 pounds). Visual acuity for reading and using a computer is required.

Work Environment: The work environment is a typical office setting with standard lighting and temperature conditions. The noise level is generally low to moderate. A full list of physical demands and work environment details can be provided upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will be considered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or membership status in any class protected by law.