What are the responsibilities and job description for the Consumer Loan Officer position at tnConnect Credit Union?
Company Description tnConnect Credit Union is Tennessee’s oldest existing credit union, known for its strong heritage and long-standing financial stability. The organization is committed to delivering high-quality, member-focused service and building lasting relationships in the community. tnConnect offers a full range of financial products, including savings, loans, checking, and credit cards, tailored to the needs of a diverse and evolving membership. Team members join a collaborative environment where integrity, service, and member satisfaction are central to daily operations.
Role Description The Consumer Loan Officer is a full-time, on-site role based in Knoxville, TN, responsible for originating and processing consumer loan applications such as auto, personal, and credit card loans. This role reviews applicant information, evaluates creditworthiness, and recommends appropriate loan products in alignment with credit union policies and regulatory requirements. The Consumer Loan Officer works directly with members to explain loan terms, answer questions, and guide them through the application and closing process, ensuring a positive and transparent experience. Daily responsibilities include maintaining accurate documentation, using loan origination systems, collaborating with branch staff to identify lending opportunities, and meeting established service and production goals. The role also involves proactive communication and follow-up with members, cross-selling suitable financial products, and contributing to a culture of compliance and member advocacy.
Qualifications
Role Description The Consumer Loan Officer is a full-time, on-site role based in Knoxville, TN, responsible for originating and processing consumer loan applications such as auto, personal, and credit card loans. This role reviews applicant information, evaluates creditworthiness, and recommends appropriate loan products in alignment with credit union policies and regulatory requirements. The Consumer Loan Officer works directly with members to explain loan terms, answer questions, and guide them through the application and closing process, ensuring a positive and transparent experience. Daily responsibilities include maintaining accurate documentation, using loan origination systems, collaborating with branch staff to identify lending opportunities, and meeting established service and production goals. The role also involves proactive communication and follow-up with members, cross-selling suitable financial products, and contributing to a culture of compliance and member advocacy.
Qualifications
- Experience with consumer lending processes, including application review, credit analysis, and loan underwriting or decision recommendations.
- Strong member service and communication skills, with the ability to explain financial products and loan terms clearly and professionally.
- Attention to detail and accuracy in documentation, data entry, and compliance with regulatory and internal lending guidelines.
- Proficiency with banking or credit union systems, basic office software, and ability to learn loan origination platforms.
- Ability to work collaboratively with branch and back-office teams while managing individual workloads and meeting production targets.
- High level of integrity, sound judgment, and commitment to protecting member information and adhering to ethical lending practices.
- Prior experience in a financial institution, credit union, or lending environment is preferred.
- High school diploma or equivalent required; additional coursework or degree in finance, business, or a related field is beneficial.