What are the responsibilities and job description for the Customer Service Representative position at Tnbank?
We are looking for a Customer Service Representative to join our TNBANK team! You will manage foster a positive environment and ensure customer satisfaction.
Responsibilities
- Responsible for handling confidential and sensitive matters
- Provides customer service including the opening of new accounts and resolution of customer inquiries
- Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
- Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
- Responsible for cross-selling other bank services and refers customers to other departments as appropriate
- Knowledge of Bank Operations
- Keeps informed of changes in bank services or procedures
- Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
- Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.
- Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
- Trains additional new accounts representatives
- Performs Teller duties when necessary
- Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.
- High school diploma or equivalent
- Six months or more experience in the teller function or cash handing, as well as sales experience, particularly in cross-marketing products and services.
- Excellent interpersonal and communication skills.
- Good understanding of financial products and services.
- Strong organizational skills
- Must be willing to travel