Care Coordinator - Jackson (Madison County)

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Care Coordinator provides strength-based, client-centered coordination of services for children, youth, adults, and families with behavioral health needs, justice involvement, social service involvement, or complex mental health challenges. This role ensures that services are collaborative, family-driven or client-driven, and delivered with high fidelity to wraparound and system-of-care principles. The Care Coordinator facilitates team processes, develops care plans, links clients to supports, responds to crises, and maintains high-quality documentation.

Essential Duties & Responsibilities:

Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.

• Provide regular face-to-face services in homes, the community, or program settings.
• Engage clients and families in a strength-based- planning process.
• Link clients to community resources, clinical services, natural supports, and skill building opportunities.
• Assist with appointments, transportation, advocacy, and navigating service systems.

• Coordinate and facilitate Family Team Meetings, case conferences, or housing team reviews.
• Partner with Family Support Specialists, therapists, peer specialists, and other professionals to support wraparound fidelity.
• Help clients identify supportive individuals to participate in the care planning process.

• Complete required assessments (e.g., CANS, caregiver strain tools, behavioral health assessments).
• Develop and update Individualized Service Plans, Plans of Care, Crisis Plans, and Safety Plans.
• Maintain accurate, timely documentation including notes, evaluations, service agreements, and termination summaries.

• Provide crisis support, both telephonic and in-person, and collaborate with clinicians to ensure stabilization.
• Ensure crisis and safety plans are completed and followed.

• Participate in supervision, team meetings, and case reviews.
• Maintain adherence to agency policies, confidentiality laws (including HIPAA), and CARF or program accreditation standards.
• Support community engagement efforts, represent the organization positively, and participate in meetings or workgroups as required.

• Housing Services: Support resident intake, coordinate with House Managers, assist with psychrehab groups, investigate incidents, and provide face-to-face visits twice monthly.
• Adult Mental Health: Assist with budgeting, vocational goals, substance use interventions, and coordination with clinical teams.

• Bachelor’s degree in social work, psychology, behavioral sciences, or a related field.
• Relevant experience in behavioral health, social services, child-serving systems, juvenile justice, or residential/mental health settings.
• Experience working with individuals with mental, emotional, or behavioral health needs.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Access to reliable home internet.
• Ability to meet program-specific credentialing or training requirements (e.g., crisis prevention, peer support collaboration).

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance

Other Skills and Abilities:

• Communication & Relationship-Building: Strong verbal and written communication; approachable, engaging, and empathetic; ability to build trust with families, youth, and adults.
• Cultural & Trauma-Informed Awareness: Ability to recognize and incorporate family and client culture into care planning; sensitivity to diverse backgrounds.
• Team Facilitation & Collaboration: Skilled in coordinating multidisciplinary teams, promoting consensus, and supporting family or client voice and choice.
• Assessment & Planning: Ability to gather information, identify strengths and needs, and develop individualized care plans and crisis/safety plans.
• Crisis Response: Ability to respond to crises in person or by phone, collaborating with clinicians and support staff to stabilize situations.
• Organization & Documentation: Strong organizational skills, ability to manage complex caseloads, and proficiency in timely documentation within electronic record systems.
• Problem Solving: Able to manage stressful situations, reframe challenges, brainstorm solutions, and support goal attainment.
• Resource Knowledge: Familiarity with community resources, child-serving systems, juvenile justice, educational systems, housing supports, and behavioral health services.

Core Competencies:

• Meet face to face with each client 2 times per week to assess general welfare and ensure for the provision of all personal and treatment related needs including monthly budgeting of money and resources, assisting with scheduling, transportation, and advocacy for all community-based services and treatment.
• Complete required documentation within established timeframes.
• Participate in weekly team meetings and case reviews.
• Responsible for the development and implementation of an individualized strength-based plan of care for each client in collaboration with the client, program peers and other treating professionals.
• Assist the clinical team in creating and implementing interventions and strategies to address the client’s substance abuse issues, vocational issues, and build positive affect between the client and their natural support and professional service providers.
• Meet with newly referred clients at MTMHI prior to discharge to establish rapport and trust.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1 hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.