Workshop Manager

Job Title: Workshop Manager

Location: Ponchatoula, LA 70454

Employment Type: Direct Hire | On-Site

Travel: Approximately 20%, including international travel

Relocation: Limited assistance available

Key Responsibilities

• Direct and coordinate daily workshop operations, including equipment repair, maintenance, assembly, refurbishment, and service work.
• Schedule customer projects and repair activities while balancing technician availability, equipment, materials, and workshop capacity.
• Coordinate subcontractors and external service providers, monitoring their performance, timelines, and quality of work.
• Manage procurement and availability of spare parts, tools, consumables, operating supplies, and other materials required for workshop activities.
• Enter and monitor work orders, service activities, and project information through the ERP system.
• Review technical drawings, repair instructions, specifications, and other documentation to ensure work is completed correctly.
• Oversee inspections, troubleshooting, process checks, and final testing before equipment is returned or delivered to customers.
• Monitor project schedules, costs, productivity, and operational performance.
• Work closely with Sales, Engineering, Purchasing, and Operations to resolve issues and maintain smooth project execution.
• Serve as a technical contact for customers, providing updates on repairs, service progress, technical requirements, and delivery schedules.
• Support the identification and resolution of mechanical and technical problems.
• Maintain accurate records related to repairs, inventory, inspections, purchasing, and customer projects.
• Promote improvements in workshop productivity, quality, safety, turnaround time, and operational processes.
• Ensure all work follows company procedures, safety requirements, and applicable industry standards.
• Provide direction, coaching, and technical guidance to workshop employees.

Required Qualifications

• Minimum 5 years of relevant mechanical, industrial, workshop, or technical service experience.
• Strong hands-on background in the installation, maintenance, assembly, troubleshooting, and repair of gearboxes and winches.
• Solid understanding of mechanical systems and drive technology.
• Experience with industrial machinery, rotating equipment, or heavy mechanical systems is preferred.
• Previous experience in technical service, field service, workshop operations, or customer-facing technical support is highly desirable.
• Ability to understand technical documentation, drawings, service manuals, and repair specifications.
• Strong planning, organization, troubleshooting, and decision-making abilities.
• Excellent communication skills and a professional, customer-focused approach.
• Ability to work independently while collaborating effectively with internal teams and external partners.
• Valid driver's license and willingness to travel approximately 20%, including international assignments.
• Proficiency with Microsoft Office; experience with Sage or other ERP systems is an advantage.
• Willingness to participate in ongoing technical training and develop additional skills.

Ideal Candidate

The ideal candidate is a hands-on mechanical leader who can combine technical expertise with workshop coordination and customer service. Someone with experience in gearboxes, winches, industrial drives, machinery repair, or field service will be particularly well suited for this opportunity.