What are the responsibilities and job description for the Temp - FIFA: Manager, Event Transport Operations (Boston, MA) position at TMS?
Job Posting Title
Temp - Manager, Event Transport Operations
Job Description
Position Title: Manager, Event Transport Operations
Position Types: Fixed-term Contract (May-July/August)
Reports To: Project Lead
Locations (Onsite)
United States: Boston
Position Summary:
This role is responsible for ensuring motorcoaches are properly staged, dispatched on time, and operating smoothly through loading and departure zones on match days. Staff will support driver check-in, confirm daily service readiness, manage passenger boarding, and maintain flow within active transport areas. This is a fast-paced, operational role requiring reliability, attention to detail, and the ability to stay focused in dynamic environments.
Key Responsibilities:
Pre-Service Operations
Temp - Manager, Event Transport Operations
Job Description
Position Title: Manager, Event Transport Operations
Position Types: Fixed-term Contract (May-July/August)
Reports To: Project Lead
Locations (Onsite)
United States: Boston
Position Summary:
This role is responsible for ensuring motorcoaches are properly staged, dispatched on time, and operating smoothly through loading and departure zones on match days. Staff will support driver check-in, confirm daily service readiness, manage passenger boarding, and maintain flow within active transport areas. This is a fast-paced, operational role requiring reliability, attention to detail, and the ability to stay focused in dynamic environments.
Key Responsibilities:
Pre-Service Operations
- Support driver check-in and verify daily assignments and routing
- Confirm vehicles are staged correctly and ready for service
- Review key event details, timing, and operational plans
Loading Zone Management
- Manage bus staging, loading, and departure flow
- Oversee safe and efficient passenger boarding
- Maintain clear communication with drivers and supervisors
Technology & Ticketing
- Utilize the Uber Driver App for ticket scanning and trip validation
- Assist with resolving basic scanning or passenger issues
Operational Flow & Coordination
- Monitor loading zones and adjust flow to prevent delays or congestion
- Communicate issues, delays, or risks to supervisors in real time
- Support overall ingress and egress operations
Skills & Knowledge:
- Strong operational awareness and attention to detail
- Ability to work in fast-paced, high-volume environments
- Clear and confident communication
- Comfortable using mobile apps and basic technology
- Reliable, punctual, and accountable
- Qualifications:
- Previous experience in operations, logistics, events, or transportation preferred
- Work Authorization: Must be authorized to work in the U.S. for any employer.
- Experience: 3-5 years of experience in major international events, transportation, logistics, or event management, with a proven ability to lead on-site teams.
- Education: Bachelor's degree in a related field or equivalent experience.
- Core Skills: Strong verbal communication and interpersonal skills, with a demonstrated ability to remain calm and composed in high-pressure situations.
Work Environment:
- Field-based, outdoor role in active transport zones
- Long periods, standing and walking
- Exposure to weather, crowds, and vehicle movement
- Game-day, shift-based work including nights and weekends
The employee’s responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.
Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE).
TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any protected class.