IT Support Specialist

Transportation Management Services (TMS) provides industry leading transportation and parking solutions for public and private meetings, conventions, and special events as well as emergency transportation services for government agencies. Supported by our service-first mindset and data-driven approach, our mission is to move people safely and reliably while delivering a personal and positive experience that aligns with our client’s goals. TMS is the global leader in ground transportation management, logistics, mobility and venue solutions, renowned for delivering top-tier services for the world's most complex events with unwavering confidence and integrity. With over 30 years of industry experience, we proudly reflect on managing transportation for more than 1,450 events and contracts, safely transporting over 120 million passengers. Our prestigious portfolio includes supporting events such as the FIFA World Cup, Olympic and Paralympic Games, Formula One, NBA, Kentucky Derby, Coachella, and major corporations like Microsoft and Google. We also support citywide events and trade shows such as NAHB, SEMA, NACS, and ICSC. Our aim is to be distinguished by the quality of our work, fostering a legacy of trust and superior performance.

Position Title: IT Support Specialist

Reporting Manager: CIO

Position Summary

TMS has an immediate opening as an IT Support Specialist located at our headquarters in Frederick, MD. IT Support Specialist position will provide IT hardware management and support, Software configuration and support, shipping and logistics, and IT research. Travel will be required to support larger events with special IT needs and emergency support like hurricanes (70%). We have a small IT team that supports teams of fluctuating sizes. This position will involve a variety of roles and wearing “multiple hats” in the IT world from server or network administration to mobile / laptop / desktop support. We have expertise in house as well as consulting to help with subject matter expertise. We are looking for a dependent, go getter willing to learn about whatever technology needs support.

Responsibilities

• Provide technical support and assistance to end-users on-site as well as remotely
• Work closely with Operations including onsite support
• Troubleshoot and resolve hardware and software issues as necessary
• Assist with shipping and logistics of IT equipment for events
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, and phones
• Perform other job-related duties when deemed necessary in line with company needs
• Travel to events to provide IT support when needed
• Ability to support emergency deployments with little notice such as hurricanes
• Other duties as assigned
  
  

Qualifications And Requirements

• BA/BS degree from an accredited college/university or equivalent experience
• Excellent verbal and written communication skills
• Excellent leadership, teamwork, and client service skills
• Motivated, dependable, and organized
• 1-2 years’ experience in the IT field
• Ability to travel including international and be on call if needed
  
  

The employees’ responsibilities reflect current needs and requirements of the Company as of the date of issuing this position description. However, the services that the employee is required to provide for the Company may change over time as circumstances dictate.

Compensation & Benefit Package

A competitive compensation package commensurate with experience. Additionally, enjoy comprehensive Health, Vision & Dental insurance, ample Paid Time Off, and a 401K plan.

TMS is proud to be an Equal Opportunity Employer (EOE).  We celebrate diversity and are committed to creating an inclusive environment for all employees.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.