What are the responsibilities and job description for the IT Help Desk Support position at TMS?
Role: End user computing resource Support Function: Help Desk Support
Duration: Long Term
Location: Cleaveland, Ohio- Full Onsite
Pay Rate: $25/hr. On C2C
Client: Birlasoft
Job Description
We are looking for Onsite Support Engineers who can assist our clients in solving complex technical issues. They will be responsible for computer hardware, software and peripherals. Onsite support is the third point of escalation for the resolution of desktop, laptop or printer related incidents, service requests and connectivity issues.
Provide On-Site Support A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site, as required. The professional collaborates with other network/technical professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.
Network Maintenance Onsite Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of routers, servers, and networks. They must engage in routine maintenance check-up with other network/technical professionals.
IT Asset Management Onsite Support Engineer will be responsible to manage, control and maintains inventory of IT assets Hardware throughout their life cycle. Tracking, monitoring, and recording hardware assets to ensure compliance with company's finance records.
We are looking for Onsite Support Engineers who can assist our clients in solving complex technical issues. They will be responsible for computer hardware, software and peripherals. Onsite support is the third point of escalation for the resolution of desktop, laptop or printer related incidents, service requests and connectivity issues.
Provide On-Site Support A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site, as required. The professional collaborates with other network/technical professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.
Network Maintenance Onsite Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of routers, servers, and networks. They must engage in routine maintenance check-up with other network/technical professionals.
IT Asset Management Onsite Support Engineer will be responsible to manage, control and maintains inventory of IT assets Hardware throughout their life cycle. Tracking, monitoring, and recording hardware assets to ensure compliance with company's finance records.
Salary : $25
