What are the responsibilities and job description for the Membership Consultant position at TMPL Gym?
TMPL a leading brand in health and wellness, is looking for Membership Consultants to join our growing team. Membership Consultants play a key role in membership sales and retention by providing a spectacular and seamless joining experience for all new members.
We are in the business of helping others achieve their fitness goals and live their best life! We achieve this through our innovative training programs, the latest equipment, and a knowledgeable and friendly staff.
As a Membership Consultant for TMPL, we will look to you to be the face and voice of our brand. To excel in this role, you must have a strong passion for fitness and live an active lifestyle. You will succeed in this role if you:
- Are a sales driver with the determination to hit sales goals.
- Possess exceptional organization skills.
- Able to effectively communicate with members and coworkers.
- Possess a strong desire to deliver an elevated member experience.
- Have a desire to work along others as part of a team.
- Model integrity, teamwork, and an all-in attitude.
- Are committed to resolving member inquiries.
- Have a passion for fitness, health and wellness.
- Are unafraid to try new things and to think outside the box.
- Enjoy speaking with, engaging with, and getting to know others.
Responsibilities include:
- Proactively seeking ways to positively impact the member experience and address member feedback.
- Effectively communicating new promotions and services, so that each member gets the most out of their visit.
- Respond to phone inquiries and assist members over the phone.
- Work with the entire club team to ensure high levels of member service and cleanliness are met.
- Complete outreach activities inside and outside of the club so that the community is aware of and feels welcome to visit our facility.
- Call prospective members to invite them into the club.
- Call current members to ensure they are getting the most out of their experience.
Required Skills and Experience:
- 1-2 years prior fitness industry experience in a member-facing role and/or prior customer service role.
- 1-2 years prior sales experience and experience meeting quotas.
- Ability to work nights, weekends and holidays as needed.
- Experience using a membership management system and CRM software.
- Exceptional phone etiquette.
At TMPL we’re committed to the health and wellbeing of our team members. Our goal is to create a workplace that allows employees to live their best life. Our culture is one that encourages both personal and professional growth.
Benefits of a career with Christi’s include, but are not limited to:
- A competitive salary.
- A free membership to our gyms.
- Paid time off.
- Comprehensive health benefits
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Commission pay
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- New York, NY 10022: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19