Engagement Lead

HCLTech is looking for a highly talented and self- motivated Engagement Lead - eCommerce/retail to join it in advancing the technological world through innovation and creativity.

Job Title: Engagement Lead - eCommerce/retail]

Job ID: 1593242BR

Position Type: Full-time/ onsite

Location: Rochester NY

Role/Responsibilities

Seeking a seasoned Engagement Lead to manage the successful delivery of a high-impact eCommerce transformation project for a U.S.-based enterprise client. The role requires strong client engagement skills, project leadership, and an understanding of headless or composable commerce platforms such as CommerceTools etc, and integrations with cloud platforms like Azure or AWS.

As the primary point of contact for the client, the Engagement Lead ensures alignment between business goals, technical execution, delivery milestones, and stakeholder expectations.

Key Responsibilities:

• Serve as the strategic point of contact for the client across the entire engagement lifecycle (Discovery to Implementation & Rollout).
• Own and manage the project roadmap, deliverables, and engagement governance.
• Lead discovery workshops, requirements clarification, and solution alignment with business and technical stakeholders.
• Collaborate with cross-functional teams (UX, Dev, QA, DevOps, Architects) to ensure on-time and on-budget delivery.
• Monitor project KPIs, risk management, and issue resolution in coordination with PMO and client sponsors.
• Drive status reporting, steering committee updates, and change control processes.
• Ensure compliance with regulatory frameworks (e.g., GDPR, PCI-DSS) where relevant to data, payment, and customer privacy.
• Facilitate contractual compliance, SOW adherence, and coordinate with commercial/legal teams when needed.
• Support account growth, scope expansion, and relationship management beyond the initial engagement.

Required Skills & Experience:

• 10 years of IT project or program management experience, with at least 3–5 years in eCommerce or Digital Transformation programs.
• Hands-on experience leading engagements. eCommerce transformation experience will be advantage.
• Strong understanding of frontend technologies (React, Frontastic) and cloud-native backend platforms.
• Familiarity with Agile/Scrum delivery, Jira, Confluence, and DevOps collaboration tools.
• Experience managing U.S.-based clients and distributed delivery teams across time zones.
• Proven ability to manage budgets, resources, contracts, and stakeholder communications.

Excellent communication, negotiation, and presentation skills...

Pay and Benefits

Pay Range Minimum: $ 149000 per year

Pay Range Maximum: $ 160000 perYear

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Job Type: Full-time

Pay: $149,000.00 - $160,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $149,000 - $160,000