Customer Service Representative

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 218,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place.

We are looking for a highly talented and self- motivated [Customer Service Representative] to join us on our journey in advancing the technological world through innovation and creativity.

Job Title: [Customer Service Representative]

Job ID: (154726/155940)

Position Type: Full-time

Location: El Paso Texas (Remote)

Role/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications & Experience

Minimum Requirements

Education and/or Experience: HS Diploma or GED, customer service experience in a healthcare environment preferred.

Language Skills: *MUST BE FLUENT IN BOTH SPAN/ENG* Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer/Technical Skills: Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs. Ability to navigate through multiple systems and job aids while responding to the customer’s inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.).

Other Skills and Abilities: Ability to manage difficult, irate or emotional situations while maintaining composure; ability to multi-task; excellent time and process management skills; ability to handle conflict and balance the needs of the program and the team; demonstrates strong leadership skills.

Other Qualifications: This position may require participation in and possible travel to training sessions, completing self-study, certification and call monitoring.

Certificates, Licenses, Registrations: This position requires completion and certification of all program-related training.

Physical Demands & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must occasionally lift and/or move up to 15 pounds.

The noise level in the work environment is usually moderate.

**This position is REMOTE following a 2-3 week training in our El Paso Office, with occasional travel onsite, as needed. i.e. Team/Client Meetings, Trainings, or Technical Support.**

Pay and Benefits

Pay Range Minimum: $12 per hour

Pay Range Maximum: $14 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Work Location: Remote

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

Benefits:

Salary : $12 - $14