Specialist, Business Sales Support

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Business Sales Support (BSS) Specialist will serve as an extended member of the business customer support team, primarily responsible for supporting the day-to-day activation and ordering needs of our Sales Representatives, Account Executives and Dedicated Experts. As part of this extended team, BSS Specialist will maintain a focus on resolving activation orders, handling complex ordering scenarios, supporting with escalations, and order reporting as needed. Time management skills and the ability to prioritize to complete ahead of deadlines are essential.

Job Responsibilities:

• Support Sales via phone, email, and Salesforce to answer any questions around the ordering process, provide system support, or resolve order issues including customer concerns.
• Communicate proficiently with all levels of business customers and cross-functional partners. Engage in cross-functional partnerships for in-depth problem solving. Deliver and align with support needs as documented by customer contractual agreements (i.e. MCSA, BSA, GSA, etc).
• Consistently meets/exceeds departmental goals and business objectives.
• Support Sales and TFB projects as needed determined by the needs of the customer and/or the account team. Support various skill sets and call center needs as business needs instruct.
• Maintain up to date knowledge and awareness of all current departmental policies and procedures as well as Sales policies and procedures. Complete training requirements to stay current on existing and new systems and products, grow skills, and maintain proficiency on what we value & organizational requirements.

 

• Education:
• High School Diploma/GED (Required)

 

• Work Experience:
• Less than 2 years One year Customer Service experience (Required)

 

• Knowledge, Skills and Abilities:
• Windows (Required)
• Outlook (Required)
• Customer Service (Required)
• Applications Samson, Grand Central, Salesforce, C2 (Preferred)

 

• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.