Community Development and Program Manager

Job Description

Job Title: Community Development and Program Manager

Status: Full time – 40 hours

Reports to: CEO

Wages: Range $23.00- $26.00/hour/DOE

Job Summary

The Community Development and Program Manager provides direct case management for qualified persons living at TMM Family Servies. The Community Development and Program Manager is responsible for managing a caseload of participants in the Family Journey program. In addition to direct case management this Manager monitors participant progress and actively connects participants with critical resources that help them achieve self-sufficiency and independence.

Primary Job Duties

· Manages and coordinates all tenant support, including applicant screening and lease renewals to verify client eligibility for a given housing program in tandem with the outsourced property management company.

· Develop personalized case management plans for each Family Journey participant, customized to individual needs and goals

· Meet with program participants on a regular, reliable basis (as needed on a case-by-case basis) and accurately track progress to goals, provide guidance, and adjust case plans, as needed

· Ensure each participant is making progress to their goals, taking them to self-sufficiency, including education, employment, personal finance, health, and parenting

· Foster trust-based, reliable relationships with participants, within and adhering to appropriate professional boundaries

· Provide resources and be a resident advocate for all TMM Family Services residents

· Build and maintain relationships with community partners and service providers to ensure housing stability

· Identify, coordinate, and refer participants to external services and community resources, including education programs, job training programs, healthcare services, mental health support services and counseling, childcare, and parent support

· Assist participants with access to government resources, benefits, financial assistant programs, and other support services

· Planning of the exit strategy for all Family Journey participants as they complete their program and/or decide to leave the program for a smooth transition into their next step of housing.

· Overall oversight and monitoring of the Family Journey Program to ensure proper alignment of the goals and vision for the organization.

Major Responsibilities

· Goal tracking and progress monitoring, assisting participants with setting clear goals for personal and financial goals

· Document all progress in participant files, and provide regular follow-up and check-ins

· Ensure timely accomplishment of all milestones, achievements, and educational completion

· Manage program compliance and recertification, guiding participants through the annual recertification process, ensuring ongoing compliance with all program requirements for eligibility and participation

· Monitor participant month to month compliance, including timely payment of rent, and ongoing participation in required services

· Provide crisis intervention services, and assist with problem solving, for participants facing emergent or dangerous situations, such as housing instability, domestic violence, financial hardship, or any other critical or emergent situation

· Collaborate with other program staff and departments, and external agencies to ensure participants receive appropriate care and support during emergent situations and crises

· Perform and manage classes specifically tailored to the Family Journey participants.

· After program tracking to measure impact with respect to the goals of housing stability.

· Collaborate with other TMM staff to perform and manage events for all residents.

Other Responsibilities

· Data management and program reporting, including case notes, assessments, in accordance with TMM standards which include confidentiality requirements, complete, timely, and stated factually.

· Submit monthly and quarterly reports on all participant progress, goals attainment, and program outcomes

· Access and analyze data for trends, success rates, and identifying potential program improvements

· Collaborate and communicate effectively with all TMM teams and departments

· Participate in all organizational meetings, training, conferences, staying up to date on all issues, practices, and training related to assigned programs

· Other duties assigned by the CEO or any direct supervisor

Necessary Skills

· Communication skills sufficient to understand and communicate effectively with program participants, staff, partners, community entities, and members of the leadership team

· Operates effectively within the department budget assigned, in partnership with the CEO

· Collaborate effectively with other team members, staff, and departments

· Flexibility sufficient to respond to others' needs, team requirements, and schedule changes in a dynamic working environment

· Records management skills appropriate for keeping assigned records secure and private

Abilities

· Able to display ethical, lawful participant engagement

· Able to apply organizational and time management practice, appropriate to meeting daily obligations

· Able to create, analyze, and display data relevant to job responsibilities

· Able to use office equipment and programs, including computers, point of sale systems, and other relevant machines and equipment

· Able to manage competing tasks and challenges in a fast-paced environment, with special attention to time, details, quality, and competence

· Able to engage in effective problem-solving skills

· Able to engage with people housed in TMM facilities on program issues

· Able to professionally and compassionately manage participant relationships

Qualifications

Minimum Qualifications

· Bachelor’s degree in social work, Psychology, Human Services, or any related field or two (2) years of experience in case management

· Fingerprint Clearance Card, or ability to get one within 30 days of employment

· Valid Arizona driver's license

· Reliable, insured transportation

· Able to work flexible hours, including occasional evenings and weekends

Preferred Qualifications

· Experience working with housing programs, transitional housing environments, vulnerable populations, or persons experiencing housing insecurity

· Knowledge or experience in trauma-informed care and practice

· Master’s degree in social work, Psychology, Human Services, Public Administration, or any relevant field

· Bilingual in Spanish or Spanish language skills a plus

Physical Requirements

This job is deemed to be a medium duty job, as defined by the Code of Federal Regulations, Section 404-1567: (c) Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

ACKNOWLEDGEMENT

I understand this job description is intended to set forth the purpose of and qualifications for this job. I also understand there may be additional tasks and duties assigned to me by my supervisor that are not included specifically but may be considered part of my job. I understand this job description is appropriate to use as applicable for performance matters, evaluation, promotion or termination. My signature indicates I understand all these things and my agreement to follow all TMM policies and practices.

Signature:_____________________________________________________________

Date:_________________________________

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $26