Surgery Scheduler

Job Summary

As a member of our clinical team, the surgery scheduler is responsibility for coordinating all the required elements to schedule in office procedures and surgeries at various hospital and ambulatory surgery centers.  

Principal Duties and Responsibilities

• Monitors, coordinates, and manages all surgical scheduling tasks for assigned providers to include but not limited to Athena dashboards and DocSpera. 
• Obtain authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
• Schedules internal and external appointments, procedures, and surgeries.
• Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
• Confirms patient surgical and diagnostic appointments with appropriate facilities and ensure timely delivery of appropriate documents. 
• Investigate insurance benefits and calculate patient responsibility. Collect patient balances for surgery and DME.
• Schedules or coordinates pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
• Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator.  Communicates same with patient’s Primary Care Physician regarding medical clearances.
• Prepares and collates surgical paperwork and ensures timely delivery to surgical site. Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
• Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
• Utilizes Electronic Medical Record to document all patient communications.

• Assist with any other assigned duties or tasks.
• Maintains confidentiality of all patient information and comply with HIPAA regulations.
• Promotes and supports the mission and values of TMI through all verbal and nonverbal actions.  

Job Qualifications 

Education

• Formal training as a surgery scheduler; or 2 years of related experience and/or training; or equivalent combination of education and experience. 

Specific Job Experience

•     Minimum 2 years’ experience in medical office with medical terminology experience. Prior surgery scheduling experience preferred. 

Knowledge, Skills and Abilities

• Must be detailed orientate and able to manage multiple tasks at one time
• Excellent verbal and written communication skills
• Experience with insurance authorization 
• Computer proficiency and experience with electronic health care record
• Orthopedic and/or surgical experience preferred
• Excellent customer service skills