What are the responsibilities and job description for the Mail Service Associate position at tmgofficeservices?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
The Mail Clerk processes all incoming and outgoing mail and packages accurately, securely, and on time. Reporting to the Warehouse Supervisor, this role sorts, scans, tracks, and delivers items, provides receptionist coverage as needed, supports warehouse operations, and keeps work areas organized and audit-ready.
RESPONSIBILITIES
Key Responsibilities
• Inbound: Receive, sort, scan, and log USPS mail and courier packages; notify recipients promptly.
• Delivery Routes: Complete scheduled floor runs and pickups; obtain signatures for accountable items.
• Digital Mail: Open, scan, and upload mail to the digital mail platform; route scanned items to recipients securely and follow retention and confidentiality guidelines.
• Outbound Shipping: Prepare, meter, label, and process outgoing items by carrier cutoff times.
• Exceptions: Handle damaged, misdirected, and return-to-sender (RTS) items per SOP.
• Safety & Security: Screen mail and follow the suspicious package protocol.
• Reception Coverage: Provide front-desk coverage as assigned, including greeting visitors, answering calls, notifying hosts, and following visitor and badge procedures.
• Warehouse Support & Upkeep: Assist with receiving, inventory counts, supply and parts organization, and movement of materials; keep mailroom and warehouse areas tour-ready and open/close checklists.
QUALIFICATIONS
• High school diploma or GED required
• 1–2 years of mailroom, shipping/receiving, or customer service experience preferred
• Comfortable with handheld scanners, tracking systems, carrier software, and Outlook
• Digital Mail: Experience with digital mail scanning and delivery platforms
• Certification: Electric pallet jack certification required
• Detail-oriented, dependable, and discreet with confidential items
• Able to lift up to 50 lbs. and push loaded carts; must pass a background check