Senior Property Manager

Senior Property Manager – Owner-User Urban Office Campus

Position Overview

The Senior Property Manager is the on‑site leader responsible for the operational performance, physical integrity, and supporting a successful workplace experience of a 1.1 million square‑foot, Class A, owner‑occupied office and retail campus in Oakland’s Uptown / Lake Merritt district.

This role blends institutional‑grade property and facilities management expertise with a hospitality‑driven mindset, ensuring the campus operates seamlessly, safely, and efficiently while delivering a welcoming, high‑quality environment that supports the owner’s business operations, its employee and visitor experience, and long‑term investment objectives.

The Senior Property Manager serves as the single point of accountability for day‑to‑day campus operations, leading vendor performance, in‑house teams, and service delivery across building systems, workplace services, compliance, and improvements. The role partners closely with ownership and senior leadership, translating operational complexity into clear priorities, risks, and recommendations. The Senior Property Manager is an exempt position and reports to the General Manager. 

Key Responsibilities

Campus Operations & Service Delivery

• Own day‑to‑day campus operations, ensuring consistent, high‑performance delivery across building systems, maintenance, janitorial, landscaping, parking, security, and life‑safety functions.
• Oversight and management of all service providers, ensuring work is performed in accordance with contract scope and budget. Oversee daily and weekly work activities for all service providers including janitorial, life safety, elevators, and HVAC systems. Review and approve work orders.
• Coordinate with FMO and Mechanics to obtain all information required to maintain permits and code compliance. Collect, review and maintain documentation required for permits, inspections, testing and reporting. Track compliance to avoid delays, citations, or service interruptions.
• Oversee preventive maintenance programs including coordinating scheduling and corrective work to protect asset value, minimize disruption, and ensure operational reliability while developing and tracking long term repair, maintenance, and replacement plans in conjunction with onsite owner and Mechanics teams
• Maintain full compliance with insurance, regulatory, environmental, and life‑safety requirements; serve as primary liaison with city agencies and emergency services.
• Champion sustainability initiatives and Green Building / LEED EBOM best practices when applicable.

Workplace Experience & Stakeholder Engagement

• Act as a trusted workplace partner to ownership and stakeholders, aligning campus operations with business needs and employee experience expectations.
• Establish service standards and feedback mechanisms to continuously improve the day‑to‑day campus experience.
• Serve as the primary point of communication for operational issues, incidents, outages, and planned work, ensuring transparency and confidence among stakeholders.
• Address concerns promptly and diplomatically, balancing operational realities with a high‑touch, hospitality‑oriented approach.

Leadership & Team Development

• Lead, mentor, and develop the on‑site property management team, including the Assistant Property Manager, Property Administrator, and Safety Coordinator.
• Set clear priorities, operating rhythms, and accountability across staff and vendors.
• Foster a collaborative, professional culture focused on service excellence, problem solving, and continuous improvement.

Financial, Contract & Risk Management

• Develop and manage annual operating budgets aligned with ownership objectives; provide clear narratives, forecasts, and variance explanations.
• Oversee vendor contracts, competitive bidding processes, and scope development to ensure value, quality, and risk mitigation.
• Review and approve purchase orders, invoices, and operating expenses, support reconciliations and cost recovery processes as applicable.
• Identify cost efficiencies and operational improvements without compromising service or reliability, including implementing RFP processes as needed to ensure cost levels, and quality of services are maintained and meet owner’s standards

Projects, Improvements & Change Management

• Partner with construction and project teams to support capital projects, building improvements, and campus modifications.
• Ensure operational continuity during construction, and internal relocations.
• Participate in planning, design reviews, site meetings, and punch‑list completion to ensure projects meet operational and ownership standards.

Qualifications – Education and Experience

• Bachelor’s degree in Business, Real Estate or related field, or equivalent experience.
• 5 years of progressive commercial real estate or facilities management experience, preferably within a large‐scale, owner‑occupied environment.
• CPM or RPA designation preferred.
• California Real Estate Sales License required.
• LEED accreditation or sustainability experience a plus.
• Construction management experience a plus.

Skills and Abilities

• Demonstrated success leading complex operations, managing service providers, and delivering a high‑quality workplace experience.
• Strong financial acumen, including budgeting, variance analysis, and contract management.
• Deep working knowledge of building systems, life‑safety, risk management, and regulatory compliance.
• Exceptional communication skills with the ability to engage confidently,  effectively, and tactfully with executives, technical teams, and external partners.
• Ability to work independently and manage multiple projects, tasks, and deadlines.

Physical Requirements

• Ability to maintain regular and predictable attendance.
• Ability to be present onsite at the office site and retail campus, sometimes with varying hours to meet tenant and operational needs.
• Ability to sit, stand, walk, and climb stairs, both in office/retail space and in a construction environment.
• Ability to use a computer and related equipment, often for multiple hours each day.
• Ability to lift and/or move up to 25 pounds.

The duties listed in this job description are intended to be illustrative. Additional duties can be assigned as needed, based on operational or business needs. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. Any employee with a need for workplace accommodation should refer to TMG’s policy of reasonable accommodation to submit a request. 

TMG Partners is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected medical condition, age, marital status, veteran status, or any other status protected under applicable federal, state, or local law.

Employment with TMG Partners is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this job description should be construed as a contract of employment or a guarantee of continued employment.

The expected base salary range for this position is $140,000 – $160,000. Actual compensation will be determined based on experience, skills, qualifications, and other job-related factors. This position may also be eligible for a discretionary bonus and a comprehensive benefits package.