What are the responsibilities and job description for the IT Support Specialist (IT26001) position at TMEIC Corporation Americas?
Job # IT26001
Job Title IT SupportSpecialist
Office Location Roanoke, VA preferred
Business Function/Department IT/Infrastructure
Sales Territory, if applicable N/A
General Role Description
Provide operational leadership for IT support operations to ensure responsive, high‑quality service delivery aligned with infrastructure and business objectives
Role Accountabilities
– Lead and execute day‑to‑day IT support operations through coordination and prioritization of IT support activities
– Assign, prioritize, and rebalance IT support work to meet service expectations
– Define and maintain IT support procedures and standards, aligned with best practices and regularly reviewed for relevance
– Ensure proper escalation and resolution paths are followed for all IT support cases, coordinating across teams as needed
– Monitor IT support trends and metrics to identify issues, track performance, and drive service improvements
– Ensure alignment of priorities, facilitate knowledge sharing, and drive effective coordination to resolve IT issues efficiently
– Implement tools to enhance IT support efficiency, including service management platforms, automation solutions, and remote IT support tools
– Lead IT support resources to ensure technical proficiency and service standard adherence
– Ensure effective execution of IT support operations by coordinating IT support activities and client service excellence
– Proactively assess and provide IT support performance feedback to manager on an ongoing basis
– Lead problem management efforts by identifying root causes of recurring issues and implementing permanent solutions
– Drive continuous improvement in IT support processes and customer experience
– Forecast IT support needs and identify resource and tool requirements for budget and MRP planning
General Employee Accountabilities
– Bring full effort to bear on tasks assigned by manager
– Give manager best advic
– Give earliest notice when work cannot be delivered as specified
– Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
– Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
– Comply with all Company policies, practices, and procedures and all regulations and laws
– Recommend viable improvements proactively
– Ensure effective utilization of business tools and processes
Requirements
Minimum Qualifications
– Associate’s degree in computer science, computer engineering, electrical engineering, or related field or equivalent via education and/or work experience
– 5 years’ experience in IT support or help desk services
– Demonstrated success leading IT technical and business projects
– Demonstrated success identifying system gaps and emerging technologies that increase accuracy, productivity, and business growth
– Demonstrated ability to deliver a project or multiple projects on time, from concept through deployment
– Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
– Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
– Demonstrated continuous improvement in areas of responsibility
– Proficiency in MS Office
– Availability to travel domestically and internationally, less than 5%, sometimes with limited notice
Preferred Qualifications
– Demonstrated experience with ITIL frameworks
– Familiarity with Microsoft 365 administration
– Demonstrated experience in manufacturing or multi-site enterprises
– Demonstrated experience implementing knowledge bases and self-service portals
– Demonstrated experience in a recognized business process methodology
Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer