Customer Support Manager

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!
• Generous vacation

TMC Transportation has an immediate full-time opening for a Customer Support Manager working out of our office in Des Moines, Iowa.

Monday-Friday, days.

PRIMARY FUNCTION:

The primary function of a Customer Support Manager is to manage the Customer Support Department by creating methods on continuous improvement through daily delegation, weekly activities, and providing excellent leadership and management guidance.

DUTIES AND RESPONSIBILITIES:

• Manage and continually work on improvements with the detention department
• Manage and continually work on improvements with the precall department
• Manage annual reviews for all members of the Customer Support Department to ensure timely implementation and development on each individual
• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
• Communicate with customers and sales on dwell issues
• Provide back-up assistance to the Customer Service Representative for load entry
• Maintain various management reports on a periodic basis
• Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
• Provide information to customers inquiries and redirect if necessary
• Other duties as assigned

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School Diploma required
• Ability to use Microsoft Office product efficiently and effectively
• Fluent keyboard proficiency and 10-key
• Excellent interpersonal skills
• Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
• Possess courteous, yet assertive telephone personality
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to stay organized on multiple tasks

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

Pay: $50,452.16 - $60,759.59 per year

Application Question(s):

• How many years of experience do you have in customer service, customer support, dispatch, transportation, or a similar role?
• How many years of experience do you have in a supervisory or management role?
• Are you comfortable working in a fast-paced environment while managing multiple priorities and frequent interruptions?

Work Location: In person

Benefits:

Salary : $50,452 - $60,760