What are the responsibilities and job description for the Bode Front Desk Agent position at TMC Group LLC?
Front Desk Agent – Bode Hotel, Nashville
Full-Time Available
Bode is not your typical hotel — and this isn’t your typical front desk role.
At Bode Nashville, the Front Desk is the heartbeat of the guest experience. We’re looking for Front Desk Agents who are warm, curious, and plugged into the city — the kind of people guests trust for the best coffee, live music, late-night bites, and neighborhood gems. If you love hosting, storytelling, and helping people experience Nashville like a local, you’ll feel right at home here.
This role has a strong concierge focus, so passion for guest service and local knowledge is key.
What You’ll Do
- Welcome guests and set the tone for their stay with warmth and personality
- Act as a Nashville insider — recommending music venues, restaurants, bars, events, and neighborhoods
- Manage arrivals, departures, reservations, and guest communication with care and accuracy
- Handle concierge-style requests including dining plans, directions, transportation, and event recommendations
- Anticipate guest needs and create thoughtful, personalized moments
- Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations
- Respond to guest requests and resolve issues with confidence and ownership
- Maintain a welcoming lobby and common spaces that reflect Bode’s social, laid-back vibe
- Uphold brand standards while bringing your own personality to the guest experience
Who You Are
- Genuinely passionate about hospitality and guest experience
- Knowledgeable (or excited to become knowledgeable) about Nashville’s neighborhoods, food, music, and culture
- Friendly, confident, and naturally engaging — guests love talking to you
- Comfortable multitasking in a fast-paced, guest-facing environment
- Tech-friendly and quick to learn new systems
- A team player with a positive, can-do attitude
Why Bode
- A fun, social, design-forward hotel environment
- A team that values creativity, personality, and connection
- Opportunities to grow across hotel operations
- A role where your local knowledge and passion truly matter