What are the responsibilities and job description for the Solutions Engineer 1 position at TMA Systems?
The Company:
TMA Systems (TMA) is a technology company located in Tulsa, Oklahoma. For more than 30 years, TMA has been transforming organizations by providing facility professionals with the most technologically advanced Maintenance Management solutions available.
Utilizing WebTMA, TMA’s flagship solution, organizations can manage their strategic assets throughout their entire lifecycle. Our comprehensive web-based solutions are tailored to a variety of industries that have a desire to effectively streamline maintenance operations. TMA is setting new standards for organizations to account for, maintain, and extend the useful life of their physical assets. In a budget conscious world, TMA provides a solution that will maximize return-on-investment (ROI).
We are a global organization with over 1,500 clients that has developed industry-leading solutions based on what our clients need to be successful. How do we achieve this? We solicit our clients and take the time to understand how our products are used in their business; coupled with a culture that produces world-class people with a client-service mindset. At TMA we realize that success is only possible with team members that share our passion for excellence.
Why work at TMA Systems?
- Competitive compensation plan.
- 401(K) Contribution.
- Employer paid benefits: health, dental and vision.
- Professional development plans.
- Career progression/internal mobility opportunities.
- Inclusive work environment.
- Volunteering opportunities.
- Company/team building events.
- This role allows employee to have a hybrid remote working option (work from home and work from office options).
Position Overview
The Solutions Engineer I is a client-facing technical expert responsible for translating complex customer business needs into scalable software solutions. This role sits at the intersection of product, engineering, and sales—serving as both a technical consultant and an implementation specialist. The ideal candidate is strong in software fundamentals, understands modern development environments, and can clearly communicate technical concepts to both technical and non-technical audiences.
Key Responsibilities
Customer Engagement & Consultation
- Act as the technical point-of-contact during pre-sales and post-sales engagements, partnering with Account Executives, Account Managers, and Engineering.
- Conduct discovery sessions to understand customer workflows, system requirements, and KPIs.
- Translate customer needs into actionable technical requirements and solution designs.
Solution Design & Architecture
- Create proof-of-concepts (POCs), demos, and technical prototypes to validate solution approaches.
- Provide recommendations on best practices, required products to achieve prospect/client desired outcomes, and overall system configuration.
Product Expertise & Technical Enablement
- Maintain deep expertise in the company’s platform, modules, service offerings, and deployment options.
- Provide training, technical walkthroughs, and internal enablement for sales and support teams.
- Gather customer feedback and partner with Product on future enhancements, roadmap priorities, and feature gaps.
- Source RFPs related to TMA’s platforms and lead projects to provide comprehensive and compelling responses.
- Administer supporting software platforms such as Responsive to assist in populating RFP responses.
Cross-Functional Collaboration
- Work closely with Engineering to escalate bugs, technical blockers, or customer-impacting issues.
- Collaborate with Customer Success to ensure smooth handoff and long-term adoption.
- Assist Account Executives and Professional Services in crafting requirements to be included in Statements of Work as part of the sales process.
Required Qualifications
- 2 years of experience with WebTMA or a CMMS which serves similar verticals such as higher education, healthcare, and corporate facilities.
- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
- Strong problem-solving skills and ability to manage multiple projects simultaneously.
Preferred Qualifications
- Experience working with enterprise customers or large-scale implementations.
- Background in pre-sales engineering or technical sales support is a plus.
- Experience working on complex RFP responses and RFP management software
Key Competencies
- Technical curiosity and willingness to dive deep into product features.
- Strong ownership mindset and ability to drive projects end-to-end.
- Customer-centric with a consultative approach.
- Efficient communicator with strong documentation practices.