What are the responsibilities and job description for the Information Technology Associate (Junior) - US Navy position at TLN Worldwide Enterprises Inc?
Description
The Information Technology Associate (Junior) provides foundational technical support for Navy information systems, networks, and end-user environments. This role assists in maintaining system functionality, supporting users, and ensuring compliance with Department of Defense (DoD) cybersecurity standards. The position operates within a structured team environment and contributes to daily IT operations supporting mission-critical Navy systems.
Key Responsibilities
System Support & Maintenance
- Assist in the installation, configuration, and maintenance of computer hardware, software, and peripheral devices
- Support routine system updates, patches, and maintenance activities
- Monitor system performance and report irregularities or issues
Technical Troubleshooting & User Support
- Diagnose and resolve basic hardware, software, and connectivity issues
- Provide technical assistance to users, including account support and system access troubleshooting
- Support onboarding/offboarding activities, including account provisioning and device setup
Network & Infrastructure Support
- Assist with basic network configuration and connectivity support
- Support maintenance of network devices and assist in troubleshooting connectivity issues
- Monitor system and network health under guidance from senior staff
Documentation & Compliance
- Maintain accurate documentation of system configurations, issues, and resolutions
- Ensure all activities comply with DoD and Navy cybersecurity policies
- Assist with maintaining audit-ready documentation and records
Security & Data Protection
- Follow established procedures to ensure the security and integrity of IT systems and data
- Support implementation of security controls and best practices
- Participate in required cybersecurity awareness and compliance training
Requirements
- Bachelor’s degree in IT or related field OR 3 years of relevant experience
- Basic knowledge of:
- Computer systems and operating systems
- Networking fundamentals
- Troubleshooting techniques
- Ability to obtain and maintain DoD 8570 certification (e.g., Security )
Salary : $90,000 - $95,000